The Houstonian Hotel Club and Spa - Good money for relatively little work | Glassdoor
There are newer employer reviews for The Houstonian Hotel Club and Spa
There are newer employer reviews for The Houstonian Hotel Club and Spa

See Most Recent

"Good money for relatively little work"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Fitness Service Agent in Houston, TX
Current Employee - Fitness Service Agent in Houston, TX
Recommends

Pros

Easy job, get to interact with a lot of interesting people.

Cons

management can be a pain.

Other Employee Reviews for The Houstonian Hotel Club and Spa

  1. Helpful (1)

    "Does not promote from within for management, brings in smiling incompetent people instead"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent in Houston, TX
    Current Employee - Guest Services Agent in Houston, TX
    Doesn't Recommend

    Pros

    -Benefits
    -Nice front line employees
    -Flexible work schedule, good for students
    -Ability to mover around (not up) in the company)

    Cons

    -Managers do not communicate with front line employees...they barely say hello to you
    -Managers do not support employees...they expect you to take care of everything (I might as well be the manager!!)
    -There is not enough employee recognition...many employees have been there for over 20 years with nothing important to show for it except a paycheck

    Advice to Management

    More substantial employee recognition especially for those who have been with the company for 20 + years.
    Be genuinely nice. Do not pretend because you think I'm just a "kid"
    Support your employees, if they ask you for something it's because they need your, not their own.


  2. Helpful (2)

    "The Houstonian Hotel, Club and Spa is excellent, but not up to the expectations based upon their reputation."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Club General Manager in Houston, TX
    Former Employee - Assistant Club General Manager in Houston, TX
    Recommends

    Pros

    The culture is second to none at this unique property. Being a boutique hotel with a private health club and spa, the opportunities for advancement can be limited, but the company does hold its employees in high regard. There can be some inconsistency from department to department as to how employee disciplinary actions are delivered creating an issue with fairness, but overall the ownership of this property is second to none.

    Cons

    The inconsistencies I listed above. Areas of this property do not have current policies and procedure handbooks so initial training can be lacking, but there is an intense effort to correct this issue.

    Advice to Management

    To pay attention to their employees and to provide clear, concise and consistent feedback with corrective measures to be taken if necessary. The annual employee review system is inconsistently administered, some managers utilize this tool while others do not, and the ones that choose not to are not held accountable by Senior Management. If a negative review is given, correct measures are not clearly outlined in some departments. This creates an environment where employees are left to use their best judgement to correct these issues, and their judgement may not be what the company wants. The employee isn't provided feedback until their next annual review, in some departments, and expecting an improved rating after putting forth the effort to improve, many are surprised to receive another negative review.

There are newer employer reviews for The Houstonian Hotel Club and Spa
There are newer employer reviews for The Houstonian Hotel Club and Spa

See Most Recent

Work at The Houstonian Hotel Club and Spa? Share Your Experiences

The Houstonian Hotel Club and Spa
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or