The Myers Group - Good experience if you like the outbound call center environment | Glassdoor
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There are newer employer reviews for The Myers Group

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Helpful (1)

"Good experience if you like the outbound call center environment"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA
Former Employee - Computer Assisted Telephone Interviewer in Duluth, GA
Recommends
No opinion of CEO

Pros

Knowing that you are obtaining feedback that will help possibly improve health care plans. You frequently get to talk with respondents that are very cooperative and pleasant which makes the job more enjoyable. Management is helpful when you are unsure of how to handle different respondent situations. Coworkers and supervisory staff are pleasant. Training time is thorough and prepares you well.

Cons

The entry level pay is rather low and there are no benefits. During the down season, you may be sent home due to lack of work for the day which of course means no pay for the day. Sometimes the autodialer will have the caller ready and the script is delayed just a moment so that you sound not quite prepared. If the script could be visible before caller answers, you can sound more prepared and professional.

Advice to Management

When there is no work it would be nice if management could inform you ahead of time so that you don't make the trip to work. Also, the pay and benefits could be better even for entry level.

Other Employee Reviews for The Myers Group

  1. "Mid-size Family-Like Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Myers Group full-time (More than a year)

    Pros

    Nice people, Nice culture, Not too crowded.

    Cons

    Compensation does not match industry standards.


  2. Helpful (2)

    "Okay company to work for"

    StarStarStarStarStar
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Company activities & internal advancement

    Cons

    Favoritism, High turnover rates, low pay, some of the management in the call center is very unprofessional & don't know how to handle a leadership role.

    Advice to Management

    If you get to the bottom of your turnover rates it could mean better production from your employees as a whole. Work on the management in the call center.

There are newer employer reviews for The Myers Group
There are newer employer reviews for The Myers Group

See Most Recent

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