The SCOOTER Store - Inbound Marketing Customer Service Rep | Glassdoor
There are newer employer reviews for The SCOOTER Store
There are newer employer reviews for The SCOOTER Store

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"Inbound Marketing Customer Service Rep"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inbound Marketing Customer Service Representative in New Braunfels, TX
Former Employee - Inbound Marketing Customer Service Representative in New Braunfels, TX
No opinion of CEO

I worked at The SCOOTER Store part-time (Less than a year)

Pros

The company had a fun and happy environment when I was there.

Cons

You are held responsible for many things which are out of your control. You are encouraged to pass along leads which you know won't result in a sale. This upsets the Mobility Consultants as they are only allowed so many leads and they don't like wasting them.

Other Employee Reviews for The SCOOTER Store

  1. Helpful (1)

    "Either really stupid or trying to destroy the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Physician Specialist in New Braunfels, TX
    Former Employee - Physician Specialist in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The SCOOTER Store full-time (More than 5 years)

    Pros

    Nice facilities, several people there are very good people, though this is not really a reflection of the scooter store, and most of them are not management, and are on their way out.

    Cons

    When you look at what this company is doing there are only 2 conclusions, either they are galactically stupid, or they are deliberately trying to run the company into the ground. They consistently get rid of people who made more than they wanted them to make. They have 2 divisions that are specifically there to stop files from going through (who you are not allowed to speak with because apparently explaining why a customer qualifies is demeaning to them). They have enacted several company-wide procedure changes AFTER they have been proven not to work in individual departments. I don't claim to be the smartest person in the world, and I can see why this is a bad idea, why can't management? Like I said, there are only 2 solutions.

    Advice to Management

    Employees are not as stupid as you think. If you continue to treat good employees like garbage, then you will only have garbage employees left.


  2. Helpful (2)

    "Disorganized and too many changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Consultant in New Braunfels, TX
    Former Employee - Product Consultant in New Braunfels, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The SCOOTER Store part-time (Less than a year)

    Pros

    Decent pay, nice facilities, the sense of accomplishment you feel knowing your job actually helps someone.

    Cons

    Too focused on profit and not on their employees. I couldn't even finish my last day before the clock in system kicked me out completely. Way to feel valued and like I'd actually be missed. Before I could even leave the building, people were fighting for my leads and stuff on my desk.

    Advice to Management

    Provide some job stability to your employees. It seriously lacks professionalism when you throw new people out on the floor and there's no management around anywhere for help, you don't respond to emails, and your new employees that just got out of training don't even know what team they're going to be on or who their manager is.

There are newer employer reviews for The SCOOTER Store
There are newer employer reviews for The SCOOTER Store

See Most Recent

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