The Zappos Family - The job is stressful, the turnover is high, and the company is only surviving on its once-great reputation. | Glassdoor
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There are newer employer reviews for The Zappos Family

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Helpful (19)

"The job is stressful, the turnover is high, and the company is only surviving on its once-great reputation."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - CLT in Las Vegas, NV
Former Employee - CLT in Las Vegas, NV
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at The Zappos Family full-time (Less than a year)

Pros

The employee benefits are the only consistent redeeming aspect of this job. There are good people, but it takes time to figure out who is genuine.

Cons

The interaction of the Core Values creates a hypocritical company culture that encourages people to speak their minds, but then punishes them if their words aren't positive, regardless of truth.

Employees are in constant fear of losing their jobs for saying or doing something that proves to management that they aren't a "culture fit". There are too many stories of people being called to a meeting and never coming back.

People are fired for giving their honest opinions just because they are perceived as "negative", and then upper management wonders why nobody wants to bring up problems when they have the "opportunity to be honest".

Everybody is part of the family until they aren't. Once somebody leaves the company, their name is rarely spoken again, and never in front of management. It's like being part of a family that doesn't give its relatives funerals when they die, and instead, one person buries them in the backyard and never speaks of it again.

You are lured in by the promise of promotion opportunities, but every policy is designed to keep employees on the phones teams for as long as possible.

Advice to Management

When you build a company culture around the assumption that employees should enjoy a fundamentally unenjoyable job (customer service), you only end up hiring two kinds of employees: (1) ones that are skilled at acting, lying, and personal politics; or (2) ones that are too good-natured and trusting to realize they are being manipulated and lied to. The second type of employee doesn't last long after they become disillusioned.

Acknowledge and accept the negative aspects that are inherent in the job instead of pretending like they don't exist and firing anybody who publicly disagrees.

Other Employee Reviews for The Zappos Family

  1. Helpful (4)

    "Seriously Going Downhill Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phones Representative/Live Chat Representative/Secretary of Holocracy Circle in Reno, NV
    Former Employee - Phones Representative/Live Chat Representative/Secretary of Holocracy Circle in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Zappos Family (More than 3 years)

    Pros

    Free drinks and snacks are great, and there is a "boot camp" mentality with your training class that last the whole time you are in there.

    Cons

    Literally everything else. They use their core values as a weapon against their employees, and management either doesn't know or doesn't care that everyone is scared of losing their job every day.

    Advice to Management

    I'm not sure after recent events that this company can be saved, but I wish them the best of luck. They seem to have started with the best intentions.


  2. "Great Starter Job"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, Great friendly atmosphere

    Cons

    Not paid enough, They haven't raised what they pay since they started. You have to go through hoops to get a raise

There are newer employer reviews for The Zappos Family
There are newer employer reviews for The Zappos Family

See Most Recent

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