Pros

The employee benefits are the only consistent redeeming aspect of this job. There are good people, but it takes time to figure out who is genuine.

Cons

The interaction of the Core Values creates a hypocritical company culture that encourages people to speak their minds, but then punishes them if their words aren't positive, regardless of truth. Employees are in constant fear of losing their jobs for saying or doing something that proves to management that they aren't a "culture fit". There are too many stories of people being called to a meeting and never coming back. People are fired for giving their honest opinions just because they are perceived as "negative", and then upper management wonders why nobody wants to bring up problems when they have the "opportunity to be honest". Everybody is part of the family until they aren't. Once somebody leaves the company, their name is rarely spoken again, and never in front of management. It's like being part of a family that doesn't give its relatives funerals when they die, and instead, one person buries them in the backyard and never speaks of it again. You are lured in by the promise of promotion opportunities, but every policy is designed to keep employees on the phones teams for as long as possible.