The Zappos Family - The job is stressful, the turnover is high, and the company is only surviving on its once-great reputation. | Glassdoor
  1. Helpful (19)

    "The job is stressful, the turnover is high, and the company is only surviving on its once-great reputation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CLT in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Zappos Family full-time for more than a year

    Pros

    The employee benefits are the only consistent redeeming aspect of this job. There are good people, but it takes time to figure out who is genuine.

    Cons

    The interaction of the Core Values creates a hypocritical company culture that encourages people to speak their minds, but then punishes them if their words aren't positive, regardless of truth. Employees are in constant fear of losing their jobs for saying or doing something that proves to management that they aren't a "culture fit". There are too many stories of people being called to a meeting and never coming...

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    Advice to Management

    When you build a company culture around the assumption that employees should enjoy a fundamentally unenjoyable job (customer service), you only end up hiring two kinds of employees: (1) ones that are skilled at acting, lying, and personal politics; or (2) ones that are too good-natured and trusting to realize they are being manipulated and lied to. The second type of employee doesn't last long after they become disillusioned....

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    The Zappos Family2015-04-28
  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Site Merchandiser in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time for more than 2 years

    Pros

    Work Life Balance, Fun People, Great Perks

    Cons

    Culture can be suffocating at times

    Advice to Management

    Stay Authentic!

    The Zappos Family2019-04-10
  2. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Maintenance Technician 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Zappos Family full-time for more than 4 years

    Pros

    Benefits and culture are second to none

    Cons

    Inability to scale fast enough

    Advice to Management

    N/A

    The Zappos Family2019-04-26

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