Ticketmaster - Ticketmaster is already great with potential for more! | Glassdoor
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There are newer employer reviews for Ticketmaster

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Helpful (2)

"Ticketmaster is already great with potential for more!"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Engineer in Phoenix, AZ
Current Employee - Software Engineer in Phoenix, AZ
Recommends
No opinion of CEO

Pros

Flexible schedule, benefits, and pay. Work is challenging...face it, we're the best at what we do and no one does it the way we do it. There is really no immature work drama. Respect is given out automatically and in general people are just nice and laid back. New office with amenities...overall, its a pleasure and i thank God for giving me such a blessing. I love ticketmaster and i continue to hope i can give it as much as its given. That being said i dont have to sacrifice the really important things in life to work there, "i work to live, not live to work". I couldnt ask for more really.

Cons

The BIGGEST downside is simple lack of documentation and training. It should be mandatory that any new employees or employees after a 90 day grace period given a rigorous and multi day training seminar on event program to real life even setups and business practices to installing and configuring all the applications we use in house (in terms of selling tickets). From that point it should be mandatory that there is technical seminar for specific technology used for your given project/team. After several years of working at ticketmaster i'm still learning what some would think basic but yet heralding information which really causes an enormous amount of time tracking down and figuring out most of the time on my own. Its huge...i cant say enough how much money and time ticketmaster would save it they would just ensure that their engineers grasped event programming and the "whys". The technical seminar we had was great...but it was too impersonal and lacked hands on in a big way. Different topic would be job safety. Traditionally ticketmaster never had this problem if you did your job and put some heart into it. With recent changes to the company and layoffs, i just dont get that feeling quite as much. Seems more like its about money and bottom line.

Advice to Management

Immediately instill training for new employees and existing employees. I dont care if doing a full, mandatory event programming seminar takes a week, it needs to be done. If we're talking long run all the time, this should be the main priority as i believe it will pay dividends. Not just in project time and cost, but also in employee self worth. Sometimes one can sit in a slump wondering if it's them thats the problem that they dont know the information or dont know where to get it or the company itself.

Other Employee Reviews for Ticketmaster

  1. Helpful (2)

    "A nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Approves of CEO

    Pros

    1. Challenges make for exciting work days.
    2. Regular employee functions show that Ticketmaster cares.
    3. Relaxed work environment.
    4. Micromanagement is discouraged.
    5. The people are great.
    6. Offices all over the world present travel opportunities.
    7. Opportunities to work/attend exciting events.
    8. A job well done is recognized and rewarded.
    9. Sean Moriarty appears to be closely in touch and knowledgeable about all aspects of this company.

    Cons

    1. **HUGE** Many products/application lack proper change control/change management. The learning curve for becoming versed on newest changes can be large and new features/updates come monthly for some products.
    2. Communication between groups/offices is poor and excuses are accepted.
    3. Hiring freezes / getting new positions approved. Some employees are grossly overworked and overwhelmed.
    4. Some management lacks the knowledge on how to properly leverage and distribute resources.

    Advice to Management

    1. Promote management that can identify needs/problems, create solutions and demonstrates results.
    2. Cut management that makes excuses and cultivates groups with superiority complexes.
    3. More support personnel nationally and client service staff on the front lines. These are the people that give customers that one-on-one interaction and personal service. Right now these groups are suffering from lost headcount and the inability to hire.


  2. Helpful (1)

    "TM can be great if you are the right person"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Product Management in Scottsdale, AZ
    Current Employee - Director Product Management in Scottsdale, AZ
    Approves of CEO

    Pros

    1. Very casual and relaxed atmosphere - you can have your ipod with headphones, not a strict dress code, which in the spring, summer and fall is great when its 100+ outside.
    2. Challenges - Live Entertainment ticketing does not sit still. Acts, Events and Technology are always changing. What worked yesterday may not work tomorrow. Having to think and be creative with solutions that will keep you one step ahead of competers has it's rewards.
    3. Diverse and well seasoned staff - some of the emplyoees have been here since day one, and they offer great perspective on direction of the business, from where it's been to where it could be going.
    4. It's live entertainment and sporting events. While you may not always get 'free' or reduced prices to shows, you have the oppertunity to take part and work or help in special events like the Super Bowl, the Pro Bowl, the NBA All Star Game, a Presidentail Innaguration.
    5. It's never the same day twice - your job isn't the same thing day after day. The challenges and tasks change in an instant. It's very fast paced at times and you have to be quick on your feet.

    Working at Ticketmaster is not for everyone, if you think by just working here that you should be given free tickets to everything, this isn't the place for you.

    Cons

    1. Poor communication with Senior Leadership - many things go on and you are left wondering some days just how things in the economy or the market impact your position and the Ivory Tower in Sunset are silent about them.
    2. You let your competitor that you purchase run the place. They got purchased for a reason, now letting them run it? Their business model must not have been that great if they were loosing enough money that Ticketmaster had to purchase them.
    3. Egos - Many of the Senior and Executive staff have a complex of look what I do for the company and take the credit their staff deserve more so than them.
    4. Benefits - the benefit package gets worse and worse every year, costing it's workers more and more. This year one holiday was removed, granted it was a half day, but it was just taken away. Also, for as much work as people crank out around here, would giving everyone January 2 as a holiday been too much to ask for?
    5. Salary - not competitve at all. Live Nation offers better salaries for the same level of work.

    Advice to Management

    Don't let the newbies run the place. You bought Paciolan for a reason, now letting them run the place with their business model which put them into debt, not the smartest move.
    Be fair to your employees. Give credit where credit is do, don't hog the spotlight with the work your group does, give someone in the group their due time in the spotlight.
    Continue to be the leader in the industry, listen to what some of the newer employees have to say, fresh faces and ideas are great to hear.

There are newer employer reviews for Ticketmaster
There are newer employer reviews for Ticketmaster

See Most Recent

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