Time Warner Cable - Wonderful Experience | Glassdoor
There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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"Wonderful Experience"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in New York, NY
Former Employee - Customer Service Representative in New York, NY
Recommends
Positive Outlook
Approves of CEO

I worked at Time Warner Cable full-time (More than 5 years)

Pros

Great work/life balance
Competitive salary, EXCELLENT benefits package
Amazing discounts on NYC activites and Great performance incentives
Good internal advancement opportunities for top performers
Generally management is very good and supportive

Cons

Job can be stressful on the associate level (but most customer service jobs are)
Some of the people hired into customer service are not a good fit for the job
If you are uncomfortable with sales... This is NOT the job for you

Advice to Management

Continue the good work on training and motivational opportunities for associates. Updates to the hiring process could help to better screen for people who are not suited to careers in customer service.

Other Employee Reviews for Time Warner Cable

  1. "Watch out with for those with medical disabilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Time Warner Cable full-time (More than 5 years)

    Pros

    willnig to help those that require minimal assistance with disabilities.

    Cons

    Will not assist those with serious medical issues if it could affect any amount of their bottom line. I have been working for the company going on 6 years and in the last year and a half ran into problems with my intestinal disease they are not willing to assist me in re-employment after coming out of short term disability.

    Advice to Management

    Be more upfront with employees. Most adults are able to comprehend the information that is given to those in leadership/


  2. Helpful (1)

    "not worth the headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Receivable in Elmhurst, NY
    Current Employee - Accounts Receivable in Elmhurst, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Warner Cable full-time (More than a year)

    Pros

    good benefits, fun people to work with

    Cons

    favortism, ridiculous quota for terrible service, pay sucks big time

    Advice to Management

    raise pay and do some work in stead of sitting in the office all day

There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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