Time Warner Cable - TWC too impersonal | Glassdoor
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There are newer employer reviews for Time Warner Cable

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"TWC too impersonal"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Producer/Director in Kansas City, MO
Current Employee - Producer/Director in Kansas City, MO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Time Warner Cable full-time (More than 10 years)

Pros

Great health benefits but keeps getting less and less each year. It's the best I've seen in my 35 year career.
It's nice too have a full range of cable channels at a very low cost.

Cons

Not a personal company. When you talk to HR it is either a machine or a 3rd party company.

Advice to Management

The rank and file know the king wears no clothes. Be more straight forward.
Don't roll out cutting-edge technology before it's ready.

Other Employee Reviews for Time Warner Cable

  1. Helpful (1)

    "A company treats employees well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Buffalo, NY
    Current Employee - Customer Service Supervisor in Buffalo, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Time Warner Cable full-time (More than 3 years)

    Pros

    The benefits are great! Employees get free cable.

    Cons

    Management is short sighted. Actions are reactive rather than proactive.

    Advice to Management

    Call Center would benefit greatly from project management staff.


  2. "Mediocre to OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Negative Outlook
    Approves of CEO

    I have been working at Time Warner Cable full-time (More than a year)

    Pros

    Health benefits are better than most call centers but that's not saying much. Probably fine if you're young and don't need much in the way of specialized care. If you have any sort of chronic condition you'll be paying a lot out of pocket which will severely cut into already meager pay. Pay is bare survival level, at least in a higher cost city like Austin. Free cable is nice but you are charged for DVR boxes and extra fast internet speeds. Fellow employees are usually very nice people.

    Cons

    Terrible work hours; shifts change every 6 months, sometimes sooner. Even if you're in the top percentiles you won't get the shift you'd really like. Management is all over the place; my supervisor happens to be good, I've heard differently from other employees. You are forced to make sales attempts to everyone that calls in, even people that are habitually delinquent in accounts or senile people who have no comprehension of the services they have or how to use them. Sales representatives are habitually untruthful with new subscribers and leave out information on critical installation and set up fees so customers are furious when they are promised a very low service rate and are unpleasantly surprised when they receive their first bill. Advancement is made very difficult by having to adhere to niggling micro managed rules about compliance and customer satisfaction surveys. There is no contingency for any major screw up by either agents or installer, something that happens constantly.

    Advice to Management

    Spend a day each month on the phone just like a Customer Service Agent and see the reality of what CSRs have to deal with. Get score on phone calls just the way CSRs are scored and see how well YOU do.

There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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