Time Warner Cable - Great Company that needs to remember to stay close and listen to their Customers | Glassdoor
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There are newer employer reviews for Time Warner Cable

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"Great Company that needs to remember to stay close and listen to their Customers"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales in Canton, OH
Former Employee - Sales in Canton, OH
Recommends
Approves of CEO

I worked at Time Warner Cable full-time (More than 8 years)

Pros

Great benefits, decent compensation,a group of people that take pride in their jobs, want to do a good job and want to take care of the customer. Products are very good - data products (high speed internet) are the best in the class, video product offerings are as good as anything on the market and the voice products are reliable and a great value for the consumer. Residential markets are fighting to keep customers and business class (while a smaller part of the overall business) remain a growth area for the Company. TW is now in effect a telecommunication company by its product set and compared to the other companies in those markets probably the best one to work for today.

Cons

A lot of recent management restructuring is moving the frontline folks with decision making ability away from the customer. Regional decisions made 1,000 miles away don't always ring true in the local market whether it be promotions or policies. Administration (including HR) seem to be non existent for personal contact without a lot of effort on the employee's part.

Advice to Management

The goal should not be to be the best telecommunication company (as that is not really a very lofty goal nor are these the companies that lead the "Most Admired Companies Lists") If the larger Region Model is the structure, remember that the buying decisions are still local and can be unique to a market area. Remember what made TWC a great company in the first place

Other Employee Reviews for Time Warner Cable

  1. Helpful (1)

    "Very Positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Oneida, NY
    Current Employee - Service Technician in Oneida, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Time Warner Cable full-time (More than 3 years)

    Pros

    Hourly Pay Advancement Yearly, Monthly Bonuses based on Performance, Christmas Bonus, Two Weeks Vacation to start, four (4) Personal Days, seven (7) Paid Holidays, Sick Time Accrual, take home Work Van

    Cons

    So big sometimes those making decisions do not seek out front line employee's input before implementing

    Advice to Management

    Customer first, Employees Second, Shareholders last.


  2. Helpful (2)

    "The more things Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Killeen, TX
    Former Employee - Field Service Technician in Killeen, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    Excellent growth potential for your hourly rate as long as you meet metrics.

    Cons

    The company 5 years ago prided itself on not doing any layoffs. Now they are taking an axe to anyone within a certain range who no longer meets their needs instead of giving them a chance to re-class into another suitable position or transfer to a location where they are needed. People who have been loyal to the company for 35 years suddenly just get a pink slip and a severance package and a kick in the butt out the door. After 35 years with a single company, the severance is alright and ability to keep your pension is a nice touch but what about loyalty to your employees?

    Advice to Management

    Keep the knowledgeable people around and get rid of any hints of cronyism and nepotism in your ranks.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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