Time Warner Cable - Direct sales | Glassdoor
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There are newer employer reviews for Time Warner Cable

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"Direct sales"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Direct Sales in Charlotte, NC
Current Employee - Direct Sales in Charlotte, NC
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Time Warner Cable full-time (Less than a year)

Pros

Flexibility in schedule and good pay if you overcome internal and external obstacles

Cons

Not a level playing field when it comes to co workers in same position

Advice to Management

Have more transparency

Other Employee Reviews for Time Warner Cable

  1. Helpful (3)

    "Constant Turnover, Poor Management, HR Ill-Informed and Lies, Terrible Employee Morale, and terrible ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Service Technician
    Current Employee - Lead Service Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Time Warner Cable full-time (More than 5 years)

    Pros

    -Good Insurance, generally better than most major corporations, although the cost has more than doubled in the last 10 years
    -The people you meet are generally very nice that work with you, although most are burned out and/or tired of the constant changes, mis-information, poor management, and straight up lying that HR does
    -Decent discounts on products they offer and also on Cell Phone services, purchases of products etc.

    Cons

    -Management constantly changes policies, rules, regulations, standards of practice and standards of ethics without telling anyone until they get in trouble or fired
    -The turn over rate is absolutely crazy, even in a poor economy
    -Employee morale is completely destroyed at all times due to the lack of respect, caring, and resolution that the company gives it's employees; when they do speak, it's all lip service.
    -The company has and will continue to completely fail it's employees when it comes to taking care of them with fair compensation; they pay MUCH less than ALL of their competitors and their benefits package is HALF of what their competitors offer
    -Human Resources will flat out lie to your face, quote laws that dont exist, quote policies that never existed, and state you have to follow what someone verbally tells you, even if they never did, and they will write you up and fire you over things that never happened if they dont like you or want to replace you with someone paid less
    -They will lie in your performance review to make sure you get no more than a 2% raise yearly. Most of the time it is less than 1%.

    Advice to Management

    -Every single member of upper management should be gutted and fired by the investors
    -***LISTEN TO YOUR EMPLOYEES!!!!***
    -Stop Lying to your employees, don't take BS opinion surveys and pad the numbers and dont LIE and state your fixing things when all your doing is providing lip service
    -STOP changing the rules, policies, standards, etc on a WEEKLY basis and, if they do change, NOTIFY EVERYONE OF IT so they can abide by it
    -Realize that your employees hate working for your company and that the majority is here for a JOB not a CAREER; they'd rather get paid and go home than take the extra step and do more than the bare minimum
    -CARE about your customer base, dont charge RIDICULOUS $4 fees for NOTHING and don't nickle and dime customers while telling them it's in their best interest. It makes the company look pathetic and your employees look terrible and hate working for you.


  2. "Customer service rep--good opportunity; bridged the gap for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility and opportunity for growth. Inspect what you expect. Nothing comes easy

    Cons

    long hours. few weekends off

    Advice to Management

    listen to your employees. Many have college degrees and can help you be successful. recognize potential and develop it

There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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