Time Warner Cable - Management only cares about sales, it was supposed to have been a tech support position. | Glassdoor
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There are newer employer reviews for Time Warner Cable

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Helpful (2)

"Management only cares about sales, it was supposed to have been a tech support position."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - National Help Desk in Buffalo, NY
Former Employee - National Help Desk in Buffalo, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Time Warner Cable full-time (Less than a year)

Pros

good benefits , you have the power to help people ( i would fix most computer problems including winsock resets saving people money) to go above and beyond when you are on that phone because the supervisor is never around especially if they are training in the Philippians. Also once i learned the system better ( unified ) i could spot service issues that most other agents could not spot ( intermittent speeds / packet loss ). you would pull the Tx/Rx/Snr in a live graph to see if the levels were spiking, then throw a 250 packet ping test and see those levels spike all over the place with 70 percent packet loss and send technicians because this was the customers 6th call in a week. So in a way that was pro for me but made the company look bad.

Cons

The company misleads you during the interview process and hides the quota and endless problems that arise from not meeting you monthly "sales goal". TWC would force you to offer upgrades regardless of the persons age, knowledge level or service issues involved. The only indication of asking a customer to upgrade their internet bandwidth tier is the green indicator on the customers account.

Advice to Management

USE Discretion and move people to where they are best suited, stop rigidly enforcing the sales quota with termination resulting. STOP combining SALES and TECHNICAL SUPPORT !!!!!

Other Employee Reviews for Time Warner Cable

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Teammates were helpful and friendly

    Cons

    Management slow in decision making


  2. Helpful (2)

    "This company is not employee friendly or one that would say " I'm excited to go to work this morning" enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Technician in San Antonio, TX
    Former Employee - Communications Technician in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Time Warner Cable full-time (More than 5 years)

    Pros

    working in a up to date technology deployment company you get to learn about the latest and greatest products that are being offered

    Cons

    very limited training and education opportunties offered

    Advice to Management

    Try to interact and not become distant from employees, not create an "I'm above you" type of enviroment, I would say we are all one team trying to achieve the same goals

There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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