Time Warner Cable - Good Place to work with opportunities for advancement | Glassdoor
There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

"Good Place to work with opportunities for advancement"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director of Marketing in Charlotte, NC
Former Employee - Director of Marketing in Charlotte, NC
Recommends
Neutral Outlook
Approves of CEO

I worked at Time Warner Cable full-time (More than 10 years)

Pros

Company believes in promoting from within, great chances for growth, fun environment, big company that could improve communications

Cons

Bad communications due to the fact that it's a big company. Upper management not always understands what issues are because not too much involved with daily operations/work of the front line people and customer issues.

Advice to Management

Get front line people more involved in business. They can be valuable source for Customer Service improvements and overall customer satisfaction

Other Employee Reviews for Time Warner Cable

  1. Helpful (1)

    "Customer Care Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Time Warner Cable full-time (More than a year)

    Pros

    the benefits are good and the people are nice

    Cons

    the job as a whole is terrible under pay. there is no room for growth

    Advice to Management

    Take care of your people buying them food for a week isnt enough


  2. Helpful (2)

    "In an organization and industry that faces much criticism, the people behind the curtain make it worth it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Portland, ME
    Current Employee - Customer Service Supervisor in Portland, ME
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Time Warner Cable full-time (More than 5 years)

    Pros

    Time Warner Cable offers many opportunities to seek a position that fits your skill set, and allows you to quickly advance to that position from entry level. There are great sales incentives and perks if you're motivated.

    Cons

    This is a typical call center environment, which is not for everyone and the pay is below average for the area.

    Advice to Management

    I would advise a grass roots movement to rebuild the image of the company. The industry and the company needs a face lift. One recommendation for change in Customer Service would be to make sure no customer is left to call back in if a call is disconnected or dropped. It is a simple adjustment for an inbound call center that would go a long way with the customers.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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