Time Warner Cable - Lots of room to grow. Could have better management in places. | Glassdoor
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There are newer employer reviews for Time Warner Cable

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"Lots of room to grow. Could have better management in places."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Time Warner Cable full-time (More than 8 years)

Pros

Family friendly. Flexible. Decent benefits and salary.

Cons

Not the best management in place. Too many useless changes in direction.

Advice to Management

Don't say yes to every project that comes your way. It destroys employee cycles and makes it difficult to get the work done that might actually make a difference.

Other Employee Reviews for Time Warner Cable

  1. "Good company to work for, if you put in the effort."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable full-time

    Pros

    Remote agent (work from home) available for top agents. Commission for sales and performance which is paid out monthly. Some reps make as much as double their paycheck! Lots of rewards for top agents like gift cards, food and even trips for the best of the best. Opportunities to promote or aply for higher positions are available. Nice facilities with cafeteria and reasonable costs for food. Equipment is capable of handling the workload

    Cons

    Lots of emphasis put on sales. Minimum sales requirements imposed on all customer service agents. Learning curve is massive for anyone not familiar with the aspects of cable tv, internet and phone service. Salaries are a little low for the technical knowledge and skill required for all agents.

    Advice to Management

    Take a really good look at salaries based on cost of living and location. $15/hr may work for places like Colorado or Texas if you're single, but its not much to work with in places like New York or California. Without a competitive wage, the turnover is great at this time. Yes there are new-hire training classes almost monthly, but its mainly to combat churn. These agents aren't being dismissed either. It's all from unhappy employees with skills who find better opportunities and higher wages elsewhere. Even an increase of $2.hr across the board would work wonders for lots of people.


  2. Helpful (1)

    "Call center culture was a sweatship mentality though coworkers were good to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Discount on TWC products and services

    Cons

    Typical call center environment. Have to account for each minute you're not available for calls.

There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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