Time Warner Cable - Takes time | Glassdoor
There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

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Helpful (1)

"Takes time"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Garfield Heights, Cuyahoga, OH
Current Employee - Customer Service Representative in Garfield Heights, Cuyahoga, OH
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Time Warner Cable full-time (More than a year)

Pros

Pays well. New commission structure is fantastic. Free cable & internet. Great health insurance. After one year of working at a 24-7 company got weekends off. Friendly atmosphere. Free onsite gym. Extra incentives for working overtime.

Cons

Constantly changing supervisors/teams and having to learn the ways (personality) of each new supervisor who has their own way of doing things. Making policy changes on a weekly basis without the benefit of consulting the frontline people who are the ones in the trenches dealing with the backlash. If a customer calls back within 3 days of calling it affects call center agents negatively, possibly resulting in a write-up. Too many write-ups and you will be terminated, no matter how long you have been there or how good you are at all the other aspects of your job. Conversely, stay on a call too long and there will be a lead standing behind you asking why. It is a call center, right?? It takes a long time to learn how to deal with rude, angry, entitled customers, like the ones who feel there certainly must be a technician in the area who can come replace their cable box right this instant or they will miss tonight's riveting episode of "Atlanta Housewives". We have no direct communication with dispatch or the techs and have no idea what poles they are currently dangling from.

Advice to Management

More communication with your frontline. After all, we are the face and voice of the company.

Other Employee Reviews for Time Warner Cable

  1. "Very unsatisfactory experience"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Appleton, WI
    Former Employee - Customer Service Representative in Appleton, WI
    Doesn't Recommend
    No opinion of CEO

    I worked at Time Warner Cable full-time (Less than a year)

    Pros

    Can help customers thus gain satisfaction with the job.

    Cons

    Not allowed to do job because of disability

    Advice to Management

    Let someone with a disability prove they can do the job on the floor not judge by classroom experience only


  2. "Not all it's cracked up to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Farmers Branch, TX
    Former Employee - Collections Representative in Farmers Branch, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Time Warner Cable part-time (More than a year)

    Pros

    You have the option to Work from home. You can get over time if you are full time. If not, sorry for you.

    Cons

    Overtime for full time only. Bad communication with the work from agents. Always coaching if you don't collect a payment.

    Advice to Management

    Better pay! Make sure communication between agents and sups is 100.


There are newer employer reviews for Time Warner Cable
There are newer employer reviews for Time Warner Cable

See Most Recent

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