This is a company that abuses their salaried employees - Closing Specialist Title Forward Employee Review

1.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

1. Very casual dress 2. They have a lot of snacks in the office and will order almost any snack that you request through their spreadsheet 3. They order food for the office from good restaurants the last week of the month

Cons

1. The hiring process is very time consuming and painstaking. Applicants must go through multiple phone interviews. If you get through the phone interviews, you are given difficult “homework” assignments that must be completed within 48 hours. If your homework is considered acceptable, they will call you in for a face to face interview that can last anywhere from 2.5-3 hours. You will be interviewed one on one by each department head. Once you leave, the department heads have a meeting and vote on whether or not they are going to hire you. The decision must be unanimous. 2. Hourly employees work reasonable hours because they do not want to pay too much overtime. However; as a salaried employee, you will be expected to work anywhere from 12-16+ hour days. Even if your work is complete, you will be expected to stay until every other employee is gone for the day. 3. The manager I worked under seemed to be a decent manager…at first. I started with two other new employees who were in the same position that I was hired for. He met with each of us weekly one on one to tell us what horrible jobs we were doing. Before the one on one meetings, the new hires were always on edge because they knew they were going to be bashed. Often, after the meetings ended you would find the new hire in the bathroom in tears trying to compose themselves. I will tell you that these hires were not unprofessional. Most of them were lawyers or others who had years of professional experience. 4. The manager I worked for had brought one of his friends on as his employee and showed that employee and another employee who he spent recreational time with much favoritism. As a new employee, it was impossible to fit in with the established office cliques. 5. My manager had very unpredictable behavior. One minute he was kind and the next minute he was verbally abusive to employees in front of the entire staff. 6. The training material was unorganized and incomplete. The training process was scattered to say the least. My manager had told me that he was so busy that he had not had a chance to finish the training material. 7. My manager stated that he wanted us to ask him questions constantly. However, when you do ask a question he becomes easily annoyed. 8. My manager often gave conflicting instructions on how to complete a task. Even when you could provide emails conflicting emails from him, you were still blamed for doing it wrong. He took no ownership for his mistakes. 9. Management treats you like a child that needs to be scolded rather than an educated professional. If you take a position there, expect to be micro-managed with everything! Including simple tasks like sending emails. 10. You will not be given breaks. The most you can do is a quick run to the bathroom. All non-department heads eat lunch at their desks…if they even get a chance to eat. 11. Management is aloof with every employee except their favorites. Do not expect to be promoted. Their favorites will be promoted long before you will. 12. They compare themselves to being a company like “Google”. This could not be more untrue other than the amount of food in the office that you will not have a chance to eat. It would be more accurate to compare them to a sweat shop.

Explore other reviews about Title Forward

5.0
Mar 13, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people who works hard to make the company better

Cons

Depressed RE market has made it harder to continually innovate

1.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

They offer fully remote work. Yes, I could have just said, "remote work", which I originally did because this company doesn't deserve any more of my words or time, but Glassdoor requires I, at least, give 5 words' worth of pros. Aaaaand yes, I just complained about not giving this company any more of my words or time, which, ultimately, resulted in me giving far more words and time than just answering with 5 words and not complaining about it at all. But then, how would you fully grasp my frustration with this place? Now, straight out from the beginning, the ambiance has been set. Here we go...

Cons

*Leadership: They speak to you as though you matter, but any action taken towards imminent problems or disruptive ongoing concerns is nonexistent. I had to force my way through to HR just to be heard, and of the 6 companies I have worked at the past 25 years, I have NEVER gone to HR. Problems were solved together as a fully functional team. Meaning, I don't run to HR whenever there is a small inconvenience. It has to be extreme - and these were, as HR immediately understood and kindly allowed me to take time to decompress and reevaluate my decision to stay, which I happily took and quickly chose not to come back! With a resume full of highly successful administrative, auditing, real estate, title, marketing, and HR experience, they had no other career opportunities for me. *Bullying: I have experience with Title and Closings and know, first hand, how extremely stressful this line of work is. But there is NEVER a time or a place in this industry for bullying. They often confused bullying with persistence, allowing people's responses to stress and/or pushing to get results to quickly evolve into oppressive, domineering demands used to subjegate and torment you into submission instead of working with you as a team-member leading to them understand the unrelenting challenges you're experiencing on your side of the file which involves other team-members you're trying to work with for results. I assisted 5 closers at my first title/closing company, so I understand pushing for quick turnarounds and freaking out from mistakes. The actions allowed here were not professional and should have NEVER been tolerated. *Training: They had training videos, which, as a reference, are helpful. But as the only way of training... horrible idea. I thought it was great at first but as the nuances of title and closings reared its ugly head, as it always does, I had to fend for myself, which resulted in annoyed co-workers from other teams (it was recommended to reach out to others of the same job title for answers - and they were already completely overwhelmed with their own files/problems), even more confusion (bc they aren't trainers), delays, mistakes, and extreme anxiety. Once I quickly found my way through, others were having the same problem, which, in turn, affected my work and highly frustrated the difficult/malicious members of my team. Case load: With professional co-workers, a well-oiled team, and great training, the number of files per team would still be enough to overwhelm you and make you decide that running out the door with no notice is worth not being able to use them as a future reference. Just another way they care about numbers over employees. I understand the bottom line! I do. But if you can't find a way to balance files with the number of teams needed to efficiently process them, accurately the first time around, then you're doing everyone a disservice. Including your bottom line! In-between all of the mistakes, employee turnover, and loss of future customers from word of mouth and reviews, your company, sooner or later, is going to feel the damage. All of these major setbacks and highly problematic ways of operating intersect and constantly run into each other, creating a horribly toxic, exhausting, and daily defeating work environment.

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