TitleMax - Big Mistake Accepting Employment | Glassdoor
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There are newer employer reviews for TitleMax

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Helpful (6)

"Big Mistake Accepting Employment"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - General Manager in Dallas, TX
Former Employee - General Manager in Dallas, TX
Doesn't Recommend

Pros

They pay the General Managers 30k/ yr. base and then a bonus of 10k/ yr gtd bonus, others 20k/yr. depending on your experience. The bonus is only good for the first year, after that your pay is reduced to the base pay of 30k/ yr.

The hours are not bad, as long as you don't mind working 65 hours a week.

Cons

They tell you all the stories of the GM's in Atlanta making over 100k/ year but even the few managers making the big money are job scared and the turnover is extremely high. The ATL market is an established market and they don't don't have competition on every street corner like DFW has. To make the 100k/ yr. in DFW will take 4-5 years assuming you can tolerate their "small company ways". As soon as your store starts making any money, they pop another store down the street which drains your sales making it impossible to grow.

In Texas, there is a 10 day grace period (which you are not allowed to explain to the customer) so if a customer is late you are not allowed to make contact until the 11th day. After the 11th day you are expected to call home, work, cell, friends, family twice a day so you end up spending all your time begging the customers to come in and pay. As soon as the account goes 10 days late they tag on a 5% fee (5% of the total amount borrowed) making it even more difficult to bring the customer current. If you are unable to establish contact with the customer they have you "chase" meaning visit the customer at home and work asking for payment.

They claim they can give you cash in 30 minutes or less- what a joke! You have to sign a dozen contracts and then you finally get a check. All the customers intend to pay the money back but 90%+ can only pay the minimal amount so there is $0.00 being paid to the balance of the loan. Customers are then forced into taking years to repay the money and finally getting their title back or more commonly getting their car repo'ed.

The customers that so actually pay on time say over and over "I'll never do this again".

It is all a big scam and TitleMax will become nothing but a blemish on your resume.

Advice to Management

Waste of time, they think they already know everything but actually have no clue how to operate in a new market such as Texas, Nevada and Arizona.

Other Employee Reviews for TitleMax

  1. Helpful (3)

    "Coming from a sales and finance background. It was like working in another world."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Nashville, TN
    Former Employee - Assistant Manager in Nashville, TN
    Doesn't Recommend

    Pros

    Its a job you can get right now when so many people are out of work and looking for employment

    Cons

    daily threatening and demening emails from district manager, going to peoples home to get them to pay their bill and the lack of respect from upper management

    Advice to Management

    Stop threatening your employees and learn to motivate them. It dosen't take a very good manager/ district manager to threaten and intimidate your employees.


  2. "Good experience at TM completely depends on your immediate supervisor regardless of company issues."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Vadum, Northern Jutland (Denmark)
    Current Employee - General Manager in Vadum, Northern Jutland (Denmark)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TitleMax full-time (More than a year)

    Pros

    WHEN fully staffed, good hours & IF you have a supportive positive DM, you can really feel you are or can be successful.

    Cons

    GM's are not really given ability to manage, hard to keep staffed, when not staffed, work open to close 6 days a wk w/no lunch break. No wrk life balance and if u don't have a supportive DM, you always feel like you're never doing a good job at anything and it deeply affects morale of entire district.

    Advice to Management

    Let GM's manage & if they're not doing a good job, don't beat them down, get rid of them. Pay as close attention to DM's behavior & district morale as u do GM's & stores. Practice what u preach, especially about wrk life balance, when a person wrks 126+ hrs in an 80hr period with not even a lunch break for months at a time, they're going to be less than steller in all areas of their job including cust svc, which is the company's biggest goal. Treat you're employee's like customers amd they will happily slave for u and be truly loyal!

    TitleMax Response

    May 25, 2016 – Sr. Talent Strategy Manager

    We value your honest feedback. We are always striving to improve and will take your feedback into consideration. Thank you so much for taking the time to leave a review.


There are newer employer reviews for TitleMax
There are newer employer reviews for TitleMax

See Most Recent

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