TitleMax - growing company | Glassdoor
There are newer employer reviews for TitleMax
There are newer employer reviews for TitleMax

See Most Recent

"growing company"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Manager
Current Employee - General Manager
Doesn't Recommend
Positive Outlook

I have been working at TitleMax full-time (Less than a year)

Pros

stable company, base and health insurance, successful business model. Take the job if you cannot find a better company

Cons

micro managed, field disconnected from corporate initiatives, corporate fails to support store efforts, company very frugal will not invest in some needed proper equipment, back rooms, janitorial which otherwise would make it a nice place to work, etc. Bad knee-jerk decision making by management and corporate. Poor management

Other Employee Reviews for TitleMax

  1. Helpful (5)

    "Awful company with corporate clueless to what really happens in the business."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TitleMax full-time (More than a year)

    Pros

    You meet some great people that you get to work with. You start obtaining Paid Time Off after your first paycheck. They acquired a group benefit package while I was there with fair prices. The processes you do don't require a large level of higher cognition.

    Cons

    The Interview process was fairly basic, phone interview with two interviews after with the manager and the DM. They were fairly open about most things, asking you if you feel safe about going to peoples houses (they never said anything about the real areas you go into). They also didn't go into detail about the more "unpleasant" things you have to do in the job.

    Salary - There was no negotiations. Customer Service Reps, Assistant Managers, and Store Managers all make 25,000 starting out. They compensate that through a monthly bonus of 0 for CSR, .5% for ASM and 2.5% for SM. It's based on monthly profit.

    Benefits - The benefits weren't bad, the issue is they don't pay them to CSR's. This is an AWFUL way to promote low turnover. Since CSR's are the majority of the company, they don't pay them because it would cost them more money. People have no incentive to stay.

    Bonus - It's based on Monthly profit. Which is fine, if they didn't take all management fees and salary out of your profit. They front load all the cost of the business on the store, rather than taking it out after the end of the month. So while you could make a solid salary there, you can't because they take out EVERYTHING that happens in that store. I

    Work to Life Balance - 0. Seriously you have no work to life balance. They say you do, but working till 7 most days isn't work to life balance. Especially since a lot o the people live 30 minutes to an hour away, you get home till 8 which is time enough to eat and go to bed.

    Turnover - I saw 5 people either get fired or leave the short time I was there, and more than 15-20 in the area I worked in. That's a lot in under two years in a store retail type setting that typically has 5 or fewer employees. You have 0 Job security there. They promote a company that wants "career minded people" Stress on store management is an ongoing problem when they don't know when their time comes. It's upper-management vs you, and if you aren't 100% , 100% of the time, you can bet they will fire you if it's their job or yours.

    Promotions - Liars. They sold the company as a company that hires from within. Yet 2 people out of the 10 I saw get promoted from within were from "inside" the company. They never gave solid feedback on when you would be promoted, instead they feed people with false promises and just hired people outside the company. One day you're "next in line" the next they hired three new people who were from different fields completely.

    Training - Little. They expect you to be ready after about a week.

    Chasing aka visiting late customers - They lie to you about this too. They tell you, "you'll maybe visit people's houses "1 or 2 times a week. LIES. Try 4-5 days a week for a minimum of 1 hour a day to 3-6 hours sometimes put hundreds if not thousands of miles on YOUR CAR each week. 95% of the time you're either in the hood or in rural parts of the area where it's not the safest place to be. Granted with my time there I was never harmed, you're in a very good position to get harmed with the areas you are in.

    Marketing - More lies. They tell you that each store "does it's own marketing". They sell you at the interview of doing "customer appreciation days" and "maybe doing flyers once to twice a week in parking lots". More lies, try 4-5 days a week of putting out hundreds of flyers in various places such as Walmart and apartment complexes. Which isn't illegal. What is illegal is their lack of concern to the fact that most of these places have no solicitation signs posted. Yet your managers will pretty much tell you to go anyways. This is not only embarrassing, it's illegal! Whats worse is that when you're asked to not return, they send you back there anyways! Then you have people constantly complain! You see little to no return on the flyers, and their only answer is "it' gets our word about our company spread around"! The worst part, is they expect you to do it on the hottest of days, and the coldest of days, if they are desperate they will send you out in the rain!

    Calls - Welcome to the other third of your life there. You will call people twice a day, 30-50 people a piece getting no answer whatsoever. When you do get them on the phone, they tell you what you wanna hear so they get off the phone. While this isn't a hard part of the job, it's becomes tedious by the 6th month of doing it.

    Company Culture and Values - This is top down, if upper management is Ethical and Moral, you'll see it below. It doesn't really exist. They do whatever it takes, no matter who they run over in the process.

    It's a title loan company. You're working with an ignorant part of society with no real financial background, who have screwed their credit and have to come to you to get money since they can't budget. Most of them are nice, and have the same problems as everyone else. If you can stomach charging people who don't know any better insanely high interest rate, then maybe this is the job for you.

    Advice to Management

    Do what you're say you're going to do. Promote from within. Train your employees if you think they aren't ready. Also get your corporate on the same level as your store employees. They are clueless as to what really goes on everyday. Store employees aren't just payment collectors....


  2. Helpful (2)

    "Agree with other reviews run away as fast as you can"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at TitleMax full-time (More than a year)

    Pros

    Very good bonus program. General Managers earn 80k to 100k a year

    Cons

    No CONS if you like being told you can't have your day off, you like being treated as a child and shown no respect, you want your supervisor calling you every hour threatening to fire you if you don't get another loan real soon, if you don't get any loans that day you have to call what they named the call of shame, if you don't mind sexual jokes sent by your district manager to everyone in the district. Take the money but keep looking. This was the number one district in the company last year. Now out of ten stores only 2 general managers left from last year. Over 2 year period they expect you to double the sales for your branch. That is right double when have you ever heard of such a thing? Take the money and run!!!

There are newer employer reviews for TitleMax
There are newer employer reviews for TitleMax

See Most Recent

Work at TitleMax? Share Your Experiences

TitleMax
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or