TitleMax - This Company is Awful | Glassdoor
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Helpful (2)

"This Company is Awful"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Savannah, GA
Former Employee - Anonymous Employee in Savannah, GA
Doesn't Recommend
Negative Outlook

I worked at TitleMax full-time

Pros

The company's corporate office is a great place to get some professional experience on your resume. They are about giving new graduates opportunities. The pay is great and they have a lot of events for employees could network.

Cons

Not a great place to get to comfortable and retire. The turnover is awful. There is a lot of underhanded and unethical practices with money along with the discrimination of employees. They rarely employ minorities in the executive and corporate level management positions, but when the company does, these people are given pure hell. Many of the corporate mangers and executives are very incompetent. They tend to have this wild intimidation towards employees that are more knowledgeable or better qualified. No one likes change and innovation. They are quick to blame anyone for unsuccessful new products. This is a multi-million dollar company and is draining its employees to produce top notch money making work on their boot leg systems that are always going down. Tracy Young is a very nice person, but its the people he hires to make decision at the corporate office that will cause his company to eventually go down the drain. I would not recommend this company to anyone to work for as a long term means. If you have a secure job, please do not leave your job to work for this company. They will try to get you in there and dangle great pay in your face. Trust me its not worth it.

Advice to Management

Management need to get their acts together. There are way too many layers within the business structure, which will cause a serious distort in communication. The company's website and marketing is well laid out. However, the company needs to practice the culture that it markets. Stop being so intimidated by your employees. They are there for the team not for your personal recognition. The corporate office is a madhouse. Stop making employees feel like slaves and servants. Labor is a company's biggest asset. It is your job to set the tone and make people want to come to work. You know, statistics and studies show that employees perform well when they feel rewarded and appreciated.This is a reflection of your leadership skills that will make the company look great. Your unhappy employees and high turnover is very awful and dangerous for your industry. The most reliable marketing is through word of mouth. Stop pissing off the people/team that have the most incite/knowledge of your company and could market your products the best.

Other Employee Reviews for TitleMax

  1. "The absolute worst professional experience ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Bainbridge, GA
    Current Employee - General Manager in Bainbridge, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TitleMax full-time (More than 3 years)

    Pros

    Money, meeting new people, making customers happy

    Cons

    Everything else these people REALLY SUCK

    Advice to Management

    Fire upper management


  2. "Throw your ethics & integrity out the window"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Houston, TX
    Former Employee - General Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TitleMax full-time (Less than a year)

    Pros

    The pay is quite good, but you practically sell your soul for it. The store operating hours are not terrible, but as a GM, you end up working open to close nearly every day. The office environment is fairly laid-back when you are not being yelled at by customers. If you don't mind lying to customers and repossessing their vehicles, then it's not too bad of a job for short-term cash.

    Cons

    This company has based it's business off of a "loan fad" that takes advantage of customers when they are at their lowest point. Although the interest rates are much lower than local competitors, it is still highway robbery to charge nearly 200% APR. You are told to train your employees to "sell all the money" even to those customers on SSI or disability who clearly cannot afford the monthly payment. There were only 2 female GMs in the entire market, and the other one was married to a DM. It constantly felt like a boy's club, wherein the other male GMs would fraternize with DMs and engage in golf activities and more. My particular DM behaved as if he was still in college, or perhaps even high school. You are made to complete field visits to homes in sketchy areas, where you often feel as if you will be chopped up & placed in the freezer out back. The mileage reimbursement is far below the government average, and believe me, you will put A LOT of miles on your car. Upper management would advise against following corporate policies and often you were given two sets of contradicting direction to follow. GMs that were hired on usually had to wait anywhere from 3 - 12 months for a location to come available.

    Advice to Management

    Try being less two-faced and immature. Some of us were actually seeking a professional workplace.


There are newer employer reviews for TitleMax
There are newer employer reviews for TitleMax

See Most Recent

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