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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Great manager but burnout from fast-paced culture - Customer Care Manager II Toast Inc Employee Review

      3.0
      Apr 16, 2026
      Customer care manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reported to really great manager. Enjoyed working with Product and Engineering.

      Cons

      Toast's "Build fast, fail fast" mentality really burns folks out. Morale never bounced back after the early 2024 layoffs.

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      3.0
      Jun 7, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -it can be flexible just depending on who your manager is -well developed tams can be self sustaining and bring you to quota every month -nice perks like monthly stipends

      Cons

      -onboarding can be awful if you don't have the right person on your team -so many sales trainings and they don't always make sense

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