Great manager but burnout from fast-paced culture - Customer Care Manager II Toast Inc Employee Review

3.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Reported to really great manager. Enjoyed working with Product and Engineering.

Cons

Toast's "Build fast, fail fast" mentality really burns folks out. Morale never bounced back after the early 2024 layoffs.

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
1w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

-it can be flexible just depending on who your manager is -well developed tams can be self sustaining and bring you to quota every month -nice perks like monthly stipends

Cons

-onboarding can be awful if you don't have the right person on your team -so many sales trainings and they don't always make sense

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