Tommy Bahama - A brand whose culture & passion is driving positive change | Glassdoor
There are newer employer reviews for Tommy Bahama
There are newer employer reviews for Tommy Bahama

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Helpful (3)

"A brand whose culture & passion is driving positive change"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager
Current Employee - Store Manager
Recommends
Positive Outlook
Approves of CEO

I have been working at Tommy Bahama full-time (More than 3 years)

Pros

Guest experience is the number one priority. Empowered to go above & beyond for our Guest which is incredibly rare in retail. There is a palpable level of excitement from the current store managers & store teams surrounding the companies growth which brings new opportunities! Fresh ideas are a welcome change, it's nice to shake things up a bit & watch the company evolve.

Cons

With any major changes there can be bumps along the way. But this is another way Tommy Bahama stands out in that you can reach out and get a response almost immediately each time. What company do you know that you could pick up a phone & ask a director of a department a question about an issue you are experiencing in store?
I do wish we could pilot some of the major changes in the field a bit more to work out the kinks.

Advice to Management

Continue to stay rooted in our rich brand history while innovating and inspiring our teams to make positive changes!

Other Employee Reviews for Tommy Bahama

  1. Helpful (4)

    "A company that empowers its team to be leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tommy Bahama full-time (More than a year)

    Pros

    I've been in the retail industry for ten years now, and have worked for four different retail companies. I'm proud to say that I currently work for Tommy Bahama. Although previous comments have stated differently, I can speak to the fact that my career has been challenging and rewarding at the same time, and it's been the best decision I have made in my professional career.
       From my previous retail experiences, expectations from a manager have been very black and white. I grew accustom to saying "no" to customers and going to work each day with a robot mentality. Since joining Tommy Bahama, I've been empowered to make every guest happy, and go above and beyond to create an experience different from every other retailer out there.
      I could see where some individuals may have a difficult time working under a retail environment that has such a large amount of grey area for decision making. If you're more comfortable with a clear definition as to what is considered right or wrong, this will not be a company for you. If you feel comfortable making quick decisions to please your guests, and want to always make every situation a positive one, you will thrive with Tommy Bahama.
       The company is far from being too "corporate," and I'm not only able to, but encouraged, to reach out to everyone at the home office level when need be. I have direct communication with buyers, HR, Payroll, Retail Operations, etc, who assist me with whatever is needed for myself to run a successful business. My Regional Manager is there for me when needed, and best of all, I am not micromanaged.
       There have been many comments discussing the loss of the culture of the brand, but I've never seen so many people so passionate about a brand, and wanting it to succeed. I've personally gone to get coffee for our guests, went to other retailers, walked bags to the car, made reservations at our flagship store in NYC,whatever it takes to make our brand stand out. I don't do this because I'm told to do it, I do it because I know that I am an important part of our culture and I care for the company. I'm growing a loyal guest who is passionate about a company that I am equally passionate about.
       Have there been some changes in the company that have been made? Yes. Have some of these changes come with some hiccups along the way? Absolutely. I would not be truthful if I were to say that all changes have been easy, but at the end of the day, they have made the day-to-day process more consistent, and easier to follow up with (consistency is a big part of running a successful business.) They have also minimized the amount of time I've needed to spend in the office, allowing more time developing my managers and assisting guests in the store. To be honest, many of the changes, from the hiring process to the supply ordering process were needed, and should have been updated way sooner than they took place.
      Callouts with new upper management is borderline ridiculous. One of the biggest mistakes a company could ever make is to not be openminded to new opinions and ideas from others. I have worked for previous companies who only believe in promotion from within, and the problem with this is it only fosters a one sided view of running a business. The reality is, others experiences can only help in the development of a company.

    Cons

    I believe the company has been too cautious when it comes to terminating employees with a negative view of running a business. Many managers have a false entitlement that comes with their tenure, and take out their anger on others. Rather than be openminded with change, they are quick to discount opinions of others, and invest more time in challenging everything rather than trying new techniques that are intended to make their work lives easier.

    Advice to Management

    Guests love the contest that we run in stores! Anything that can drive excitement around the brand is a good idea. Continue to give stores the resources needed to build a guest base, such as GWP's and bounce back cards, it drives repeat business.


  2. Helpful (1)

    "Amazing company that puts guests and employees first!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tommy Bahama full-time

    Pros

    Guests are number one. This is an amazing company that takes care of their customers and the people that work for them. They are completely invested in the future of their employees and are constantly looking for ways to make changes in order to better the lives of those they serve, and those that work for them.

    Cons

    Like with all change, there are growing pains. Change requires us to adapt and think outside the box. These changes took some getting used to but now it's clear they are to aid us in taking care of our guests and our employees. Now all see then as welcome adaptations that have made life easier.

    Advice to Management

    Keep adapting! Keep bringing us new, fresh ideas to push our company forward!

There are newer employer reviews for Tommy Bahama
There are newer employer reviews for Tommy Bahama

See Most Recent

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