Total Quality Logistics - Feels like a College | Glassdoor
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There are newer employer reviews for Total Quality Logistics

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"Feels like a College"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Logistics Account Executive in Cincinnati, OH
Former Employee - Logistics Account Executive in Cincinnati, OH
Recommends
Positive Outlook
Approves of CEO

I worked at Total Quality Logistics full-time (Less than a year)

Pros

* Environment- Even though it is sales, they set it up like a "team environment" so you have people to pick you up on the bad days. Do a lot of fun things like paid parties/happy hours, family outings, giveaways (I had a friend win a trip to Ireland), and I even had beer delivered to my desk on a few Fridays

*Training- I loved the training programs. I use the skills I learned in them in everyday life. Saved a ton of money for my friend for her wedding because I became an expert negotiator. Also use them for interpersonal stuff. they teach you to use questioning for needs assessment which you can also use in everyday life conversations.

*Transparent- a lot of sales is kind of "snakey" or dishonest where at TQL they wanted us to be up front with customers and be ourselves (use our personality, not a script). Also, how much everyone makes there is published for everyone to see

Cons

*It is a very reactive job...you "never know when lightning could strike" so if you have a hard time going with the flow it makes it difficult. My account became popular in a short amount of time but I have a tendency to be a control freak so I got stressed out and fearful of making a mistake. You have to be confident in making quick decisions and also not let it get to you when you hear a lot of "no"s at first. The people on my team who could just go with it and didn't care to put themselves out there seemed to do very quickly

*Takes about 1-2 years in selling on average to build your book of business so not the big money right away and a lot of hard work initially. Although, once you get up and going, they give you assistants and a team and it feels like the assistants start doing most of the hard stuff after that. It's not hard to be in 6 figures after 2 or 3 years. Just have to hack that first year which is hard

*The hours are long- can be longer even if you want to put the extra work in. They tell you that up front though so it wasn't a big surprise. The saturdays I had to work I actually earned a lot of saturdays off so I didn't have to do many after the first month or so. But in sales training (after month 4) I was working like 55- 60 hours a week some weeks to get my business up and going quickly

Advice to Management

-Making sure there is someone on call to really walk someone through the whole process when they get their first loads with a customer. They have a sales trainer on every team but I remember having such an adrenaline rush with my first few customers it was hard to calm down and process what I needed to do next or how to go about finding out everything I needed to do to run with this customer. Some sales trainers have even told people "just go with it" but I feel like that is just frustrating and make a huge mistake that costs you a customer you really worked hard for. Even if the sales trainers could reach out to someone on the team who runs similar lanes, that would be super helpful. Any support we need beause it is a lot going on at once when you land a customer who needs help right away. However, that may have just been my team. I absolutely loved management there, not one person on the management team I didn't like- super fun group

Other Employee Reviews for Total Quality Logistics

  1. Helpful (1)

    "TQL pros and cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Cincinnati, OH
    Current Employee - Sales in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Total Quality Logistics full-time (More than 8 years)

    Pros

    TQL is a great place to earn a living. There are no sales territories and there is no cap on what you can make in sales. Furthermore, TQL gives employees a chance to give back to their community. The training department as well as management will help you if you have the will and desire to make it.

    Cons

    You need to put the time in to make it at TQL, if you dont have the work ethic or the time to commit to establishing a career this is not the place for you

    Advice to Management

    none


  2. Helpful (4)

    "A harrowing experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Account Executive in Cincinnati, OH
    Former Employee - Logistics Account Executive in Cincinnati, OH
    Doesn't Recommend
    No opinion of CEO

    I worked at Total Quality Logistics full-time (More than a year)

    Pros

    Unlimited earning potential, Pays a decent salary while trying to build your business. Sense of comaraderie among employees. Great benefits. Parties and other "extras" for employees. Nice gym at headquarters

    Cons

    Turnover rate is between 75 and 80%...and those are their numbers, may be worse. You live in constant fear of being fired...and you probably will be. I was doing ok with low margins and high volume. My boss made me turn away "cheap freight" whice left me with very little then he fired me.
    You are encouraged to lie to your customers. When employees are fired (every day) managers give their customers to the same brokers who are already doing well. The rich get richer and the poor get poorer. They expect you to work a lot of hours. You are looked at as a slacker if you work 40-50 hours a week


There are newer employer reviews for Total Quality Logistics
There are newer employer reviews for Total Quality Logistics

See Most Recent

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