Total Wine & More - Total wine and more is amazing | Glassdoor
There are newer employer reviews for Total Wine & More
There are newer employer reviews for Total Wine & More

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Helpful (2)

"Total wine and more is amazing"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Front End Cashier in Phoenix, AZ
Current Employee - Front End Cashier in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at Total Wine & More part-time (Less than a year)

Pros

The employee benefits are great, and the atmosphere is fun and very safe

Cons

sometimes the customers are not the nicest

Other Employee Reviews for Total Wine & More

  1. Helpful (3)

    "Not the best, could be worse...I guess?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wine Associate in Claymont, DE
    Former Employee - Wine Associate in Claymont, DE
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Total Wine & More full-time (More than 3 years)

    Pros

    A ton of training, even with previous experience I learned a ton about wine. Fast based environment with hand to hand customer interaction and the opportunity to create relationships both with fellow employees and customers. The wage may not be the best but your guaranteed overtime, if you want it. The benefits offered rival the best retail company's. Growing company.

    Cons

    A ton of very knowledgable people that go unrecognized for things like 9000$ sales. There are several managers who seem to know how to get things done and a few who have no clue and only care about their shrink bonus or WD bonus. WD is the winery direct program in which total wine is making a minimum of 40% margin on those products. You are constantly pestered on a head set by a manager to get WD in the cart, to the point where they want you to hassle the customer until they are bewildered and accept your WD recommendation. The also have this program with spirits direct. Many of these items are of good quality, many of them are NOT! Also with so many employes both full time and part time a set schedule should be to difficult. Employees understand that from time to tine things need adjusting but two days in a row off would recharge your employees so much more then random separated days off. Also no 6:30 to 6 shifts those are stupid shifts in that environment.

    Advice to Management

    Watch what certain people say, I have seen certain managers have some of the most unprofessional conversations with customers. Tell a customer they don't want an expensive bottle because it sucks.

    Promote from within at Naamans road location, we know it's the golden cash cow but if you train correctly people can handle it. You don't have to bring in big box store managers to do it.
    Stand up to regional management, they come in every once in a while then dictate promotions it makes no senses.


  2. Helpful (6)

    "Seems like a great job and company, but really is not as they don't take care of the existing employees,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wine Manager in Phoenix, AZ
    Current Employee - Wine Manager in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Total Wine & More full-time (More than 3 years)

    Pros

    This company has fairly good benifits, and it has great wine tasting opportunities, and nice newer stores.

    Cons

    long hours, no breaks, company changes daily, bad upper management, no concern for saving paper or cardboard, upward mobility, recognition, never praise, just knock down all the time. no help in stores,

    Advice to Management

    Trones need to pull their heads out of the sand and see what they have been and are missing out in the stores, take a look at management, both the upper and middle management and start thinning the heard as there is alot of wasted money that could be spent on employees helping customers and making sales in the stores rather than the management doing nothing, knowing nothing and spending big big bucks in salary.

There are newer employer reviews for Total Wine & More
There are newer employer reviews for Total Wine & More

See Most Recent

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