Employee Review

  1. 5.0
    Current Employee, less than 1 year

    Amazing Place to Work

    Feb 4, 2017 - Anonymous Employee in San Mateo, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun environment of mutual respect across departments, up and down the ladders. There's a clear sense of purpose and organizational alignment, with the customer's best interests the whole company's focal point. It's a great group of people. Work-life balance is reasonable. We all kick in when we need to, but for the most part, the team is able to check out on nights and weekends. If you need to work from home because you have a doctor's appointment in the afternoon, it's not a problem.

    Cons

    Typical growing pains from a maturing company. Culture, training, and process are not clearly defined, but we're getting there.

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    7 people found this review helpful

Other Employee Reviews

  1. 5.0
    Current Employee, less than 1 year

    Totango is on to something

    Feb 21, 2019 - Product Management 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Totango is riding on a high. The high of having deployed the largest CS project in Enterprise history in record time!The excitement is palpable! Fairly flat management structure with freedom to perform and execute. Good mix of young blood with solid enterprise veterans. Everyone is treated with respect and lots of characters to always have fun! 2019 and 2020 will be defining years! Key hires are in place to take the company to new heights!

    Cons

    None really! I sincerely feel the company is being a bit conservative. We need to ride the high and grab market share more aggressively since the competition is clearly all hype and no substance!

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    2 people found this review helpful
  2. 1.0
    Former Employee, less than 1 year

    Don’t be fooled. Join at your own risk.

    Feb 2, 2019 - Anonymous Employee in San Mateo, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Location and subsidized Crunch Fitness membership.

    Cons

    I typically do not write negative reviews but I feel that prospective employees need to know what’s really happening at Totango. To put it bluntly, this is the worst place I’ve ever worked at. Executive team always “knows it all” and is “led” by a control freak CEO. No accountability from the top makes goal setting and planning a joke. Plenty of baiting and switching on promises made to employees. The executive team fosters a hostile work environment. There is zero focus on creating a positive employee culture. Morale is poor and employee turnover is high. Everyone is looking for the exits. As a previous Glassdoor reviewer mentioned, be wary of positive Glassdoor reviews. See LinkedIn for how many people have left before their 1-year mark. Despite this, management refuses to make appropriate changes. There are no full-time HR resources. If you have any HR-related issues (of which there are many), you are at the mercy of management. Poor communication. Zero trust or transparency. The office facility is in poor shape. The office carpet is stained and ripped. Cords and wires run all over the place. The furniture is uncomfortable and cheap. There is no privacy to take calls or meetings. This is not a company willing to invest in a working environment designed to bring out the best from their employees.

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    15 people found this review helpful

    Totango Response

    Head of People Team

    Thank you for your feedback. We are committed to creating a comfortable, transparent and collaborative environment so we appreciate your insights on where we can improve. It is disappointing to hear that you didn't get the help that you needed from our HR department. We want to make sure all employees feel valued and recognized for their passion and dedication to Totango. We are actively working to improve and hope you get a chance to see our progress a few months from now, including our new office! If you are open to sharing confidential feedback, ping me at deborah@totango.com.

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