Town Sports International Holdings - Don't work there unless it's Welcome Team, Babysitting or Clean Team | Glassdoor
There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

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Helpful (1)

"Don't work there unless it's Welcome Team, Babysitting or Clean Team"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Manager in New York, NY
Current Employee - General Manager in New York, NY
Doesn't Recommend
Disapproves of CEO

Pros

- Great peers and employees at the club level
- Most trainers are passionate about improving peoples lives
- Great place if you enjoy interacting with staff and members
- Great community if good management in place

Cons

- large disconnect between Corporate/Upper Management and Club Level Management
- unrealistic goals and expectations for Club Level Management, Membership Consultants & Trainers
- high turnover
- no support or care for Club Level Management or Staff.
- terrible customer service (not always the fault of Club Level Management and Trainers)
- very low pay for employees that work the hardest for the members
- terrible benefit plans

Advice to Management

- take care of your employees first and profits will follow
- promote from within, employees respect those that have walked in their shoes
- treat members and guests as people wanting to achieve their fitness goals, not just a sale.

Other Employee Reviews for Town Sports International Holdings

  1. "A company that shows no appreciation towards the people who do the day to day things that make the gym function."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in New York, NY
    Current Employee - Front Desk in New York, NY
    Doesn't Recommend

    Pros

    Free gym membership, 20% off Verizon products,

    Cons

    Awful pay
    Lack of respect from management
    Horrible insurance plan, better off getting Medicaid

    Advice to Management

    Show more respect to employees, have better communication with staff, stop being frugal with pay


  2. "no balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free membership to all clubs
    Social
    Flexible hours for GM role (however, MANY hours, but you can pretty much choose your schedule)

    Cons

    Constant cuts, from positions being eliminated to management commissions being torn in half without warning. Recently base pay on some positions was cut. However, company continues to produce more and more hidden fees for members. Since they refinanced their debt, they are running in a state of panic... losing all of their good employees along the way.
    Very unprofessional, under-developed managers. Managers are put in their seats far too soon and not developed for their roles. This leads to a high turnover rate, as you are only as good as your last month.
    Gossip - people constantly throwing people under the bus, being competitive for the nowhere that there is to grow to.
    Demand of time. TSI claims a "work life balance" as one of their core values, however, expect employees to work a minimum of 9 hours a day without a break, as well as two 12 hour closeout shifts per month which they are not compenstated with additional money or time off for doing this. Also required to work a variety of shifts including 4:30am starts, working as late as 10:30pm and many weekends.

    Advice to Management

    On one hand I was told how talented I was and a great addition to the company. Then I was told to "forget everything I learned before TSI because it was irrelevant and to stop trying to reinvent the wheel." You hire talented innovated professionals, then expect them to work as puppets. If you want people to run down a punch list of duties and not "think", hire directly out of college.

There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

See Most Recent

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