Town Sports International Holdings - The people are great the wages are too low. | Glassdoor
There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

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Helpful (1)

"The people are great the wages are too low."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Washington, DC
Current Employee - Anonymous Employee in Washington, DC
Recommends
No opinion of CEO

Pros

Great people and if you want to work long term in the fitness industry there are plenty of ways to advance.

Cons

You must personally initiate any moves you want to make horizontally in the organization, management does not actively look to advance hard-workers.

Advice to Management

Consider paying the front desk employees more, they have one of the most stressful jobs in the gym. The multi-tasking and first point of contact for any problems with the guests makes it a challenging position. Additionally, updating the technology used could minimize costs and improve services. For example having a computer system that can take online reservations for group exercise classes would greatly reduce the workload of the front desk staff; removing the constantly ringing phone from the equation means you could pay that position more while having less employees on the clock and saving the company money overall.

Other Employee Reviews for Town Sports International Holdings

  1. "I lifeguard and tend to the pools and spas"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lifeguard in Waltham, MA
    Current Employee - Lifeguard in Waltham, MA
    Doesn't Recommend

    Pros

    Free membership, I really enjoy the coworkers as other down to earth people using BSC as a stepping stone in their career lives.

    Cons

    top-heavy in terms of management; an extremely noncompetitive pay. Lifeguards should receive >11$/hr and BSC starts at $9. Finding competent workers quickly who work for just about minimum wage, pay for their own certifications, recertifications, and professional development and also respect their workplace is impossible.

    Advice to Management

    When my raise is less than a quarter, you make it seem like you need the raise, and not me, when we both know that is not true. Be fair to you're workers and pay them the going rate. Lifeguards should not have to pay for their recertifications when they receive scarcely above minimum wage, especially since the members treat us as if we get paid $25/hr and deserve to be treated like minions.


  2. Helpful (1)

    "Don't work there unless it's Welcome Team, Babysitting or Clean Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Great peers and employees at the club level
    - Most trainers are passionate about improving peoples lives
    - Great place if you enjoy interacting with staff and members
    - Great community if good management in place

    Cons

    - large disconnect between Corporate/Upper Management and Club Level Management
    - unrealistic goals and expectations for Club Level Management, Membership Consultants & Trainers
    - high turnover
    - no support or care for Club Level Management or Staff.
    - terrible customer service (not always the fault of Club Level Management and Trainers)
    - very low pay for employees that work the hardest for the members
    - terrible benefit plans

    Advice to Management

    - take care of your employees first and profits will follow
    - promote from within, employees respect those that have walked in their shoes
    - treat members and guests as people wanting to achieve their fitness goals, not just a sale.


There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

See Most Recent

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