Town Sports International Holdings - Going Down Hill in A Hurry | Glassdoor
There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

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Helpful (2)

"Going Down Hill in A Hurry"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Fitness Service Manager in New York, NY
Current Employee - Fitness Service Manager in New York, NY
Recommends
Negative Outlook
Disapproves of CEO

I have been working at Town Sports International Holdings full-time (More than 3 years)

Pros

Great Members, Opportunity to pretty much run your business and be creative
Good working environment and people around you
If you are lucky and hit quotas regularly, they leave you alone pretty much

Cons

Unrealistic quotas and games make it impossible to bonus
Everything comes down from management, feedback from members and employees is only welcome if it is what they want to hear
Nobody like their new so called personal training membership, but the really push it, even tho it is a pay cut for trainers
Any disagreement or questioning of company plans can result in disciplinary action

Advice to Management

Put your egos and tired old ideas aside, take time to relearn the business and listen to customer and employee feedback

Other Employee Reviews for Town Sports International Holdings

  1. Helpful (1)

    "The people are great the wages are too low."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    No opinion of CEO

    Pros

    Great people and if you want to work long term in the fitness industry there are plenty of ways to advance.

    Cons

    You must personally initiate any moves you want to make horizontally in the organization, management does not actively look to advance hard-workers.

    Advice to Management

    Consider paying the front desk employees more, they have one of the most stressful jobs in the gym. The multi-tasking and first point of contact for any problems with the guests makes it a challenging position. Additionally, updating the technology used could minimize costs and improve services. For example having a computer system that can take online reservations for group exercise classes would greatly reduce the workload of the front desk staff; removing the constantly ringing phone from the equation means you could pay that position more while having less employees on the clock and saving the company money overall.


  2. "I lifeguard and tend to the pools and spas"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lifeguard in Waltham, MA
    Current Employee - Lifeguard in Waltham, MA
    Doesn't Recommend

    Pros

    Free membership, I really enjoy the coworkers as other down to earth people using BSC as a stepping stone in their career lives.

    Cons

    top-heavy in terms of management; an extremely noncompetitive pay. Lifeguards should receive >11$/hr and BSC starts at $9. Finding competent workers quickly who work for just about minimum wage, pay for their own certifications, recertifications, and professional development and also respect their workplace is impossible.

    Advice to Management

    When my raise is less than a quarter, you make it seem like you need the raise, and not me, when we both know that is not true. Be fair to you're workers and pay them the going rate. Lifeguards should not have to pay for their recertifications when they receive scarcely above minimum wage, especially since the members treat us as if we get paid $25/hr and deserve to be treated like minions.

There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

See Most Recent

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