Town Sports International Holdings - An okay place for a college kid to work. | Glassdoor
There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

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"An okay place for a college kid to work."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Desk Associate in Boston, MA
Former Employee - Front Desk Associate in Boston, MA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Town Sports International Holdings part-time (More than a year)

Pros

A free gym membership and generally low stress environment make the job feasible for most college kids in Boston. They are pretty flexible in what hours you can work as well.

Cons

Minimum wage is a bit degrading. For a company that expects to provide top notch customer service, something beyond the minimum might help. Also, the management turnover was borderline excessive. Not really confidence inspiring.

Other Employee Reviews for Town Sports International Holdings

  1. Helpful (3)

    "Churn and burn, no support for the field"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Town Sports International Holdings full-time

    Pros

    As a Membership Consultant, if you are willing to work hard, you can make some descent money.

    Cons

    Leadership does not care about the employees. Computer systems are archaic. Do well or get lost. Leadership celebrate unethical behaviors. Lack of support.

    Advice to Management

    The field is told to "know your people" and "care about your people." However, Regional leadership and above could care less about their "people." Membership Consultants are expected to "stick with the plan" with little guidance from GMs. As a GM, I can say that there is little guidance from Business Directors. Conf calls are a daily beat down, micro-management session, with no guidance on how to improve performance. Unethical business practices are given a blind eye from Business Directors, and celebrated at Regional meetings. Field moral is incredibly low with an enormous about of turnover. Work/Life balance is non-existent. Check the title, churn and burn with GMs, Fitness Managers, and Membership Consultants.


  2. Helpful (2)

    "TSI could change, but unlikely it won't."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCFK Manager in Boston, MA
    Former Employee - SCFK Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    -Free Gym Membership
    -Meet nice members and employees
    -Lots of training tools, booklets, forms.
    -Discount Personal Training
    -You can get promoted quickly

    Cons

    -Management is very young (20s.. GMs maybe 30s)
    -Managers can be rude and use threats to get you to work: very unapproachable.
    -Nobody knows how to efficiently manage
    -High turn over rate
    -Some roles deserve higher rates of pay but do not (For example opening the gym at 4.30am)
    -Super cheap company, won't go the extra mile
    -Sales and promotions are often 'extended' making you feel like a jerk for harassing leads to buy
    -Consistently have to hit overly high budgets
    -No where to turn to when you are a manager and other managers harass you
    -Benefits are supbar
    -You are required to work 5 days a week plus three 12 hour 'closeouts' (call drives to push sales) a month. They will push you to come in an extra day if you are behind even though there is no overtime.

    Advice to Management

    Learn to run a company and treat your employees with respect


There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

See Most Recent

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