Town Sports International Holdings - Churn and burn, no support for the field | Glassdoor
There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

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Helpful (3)

"Churn and burn, no support for the field"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - General Manager
Current Employee - General Manager
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Town Sports International Holdings full-time

Pros

As a Membership Consultant, if you are willing to work hard, you can make some descent money.

Cons

Leadership does not care about the employees. Computer systems are archaic. Do well or get lost. Leadership celebrate unethical behaviors. Lack of support.

Advice to Management

The field is told to "know your people" and "care about your people." However, Regional leadership and above could care less about their "people." Membership Consultants are expected to "stick with the plan" with little guidance from GMs. As a GM, I can say that there is little guidance from Business Directors. Conf calls are a daily beat down, micro-management session, with no guidance on how to improve performance. Unethical business practices are given a blind eye from Business Directors, and celebrated at Regional meetings. Field moral is incredibly low with an enormous about of turnover. Work/Life balance is non-existent. Check the title, churn and burn with GMs, Fitness Managers, and Membership Consultants.

Other Employee Reviews for Town Sports International Holdings

  1. Helpful (2)

    "TSI could change, but unlikely it won't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCFK Manager in Boston, MA
    Former Employee - SCFK Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Town Sports International Holdings full-time (More than 3 years)

    Pros

    -Free Gym Membership
    -Meet nice members and employees
    -Lots of training tools, booklets, forms.
    -Discount Personal Training
    -You can get promoted quickly

    Cons

    -Management is very young (20s.. GMs maybe 30s)
    -Managers can be rude and use threats to get you to work: very unapproachable.
    -Nobody knows how to efficiently manage
    -High turn over rate
    -Some roles deserve higher rates of pay but do not (For example opening the gym at 4.30am)
    -Super cheap company, won't go the extra mile
    -Sales and promotions are often 'extended' making you feel like a jerk for harassing leads to buy
    -Consistently have to hit overly high budgets
    -No where to turn to when you are a manager and other managers harass you
    -Benefits are supbar
    -You are required to work 5 days a week plus three 12 hour 'closeouts' (call drives to push sales) a month. They will push you to come in an extra day if you are behind even though there is no overtime.

    Advice to Management

    Learn to run a company and treat your employees with respect


  2. "Your business is in your hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Master Trainer in Deer Park, NY
    Current Employee - Master Trainer in Deer Park, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Town Sports International Holdings full-time (More than 5 years)

    Pros

    Lots of clubs in nearby areas
    Great facilities
    Great members and coworkers
    Once you make Master-Trainer, pay is great...otherwise it's just ok

    Cons

    Benefits are difficult to maintain if you and managers don't keep track of productivity
    PTO is non-existent for trainers
    Managers are not the sharpest or qualified
    Little to no room for advancement for trainers

There are newer employer reviews for Town Sports International Holdings
There are newer employer reviews for Town Sports International Holdings

See Most Recent

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