Toys "R" Us - A lost company that's trying to find its way again... | Glassdoor
There are newer employer reviews for Toys "R" Us
There are newer employer reviews for Toys "R" Us

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Helpful (2)

"A lost company that's trying to find its way again..."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Store Manager
Current Employee - Store Manager
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Toys "R" Us full-time (More than 10 years)

Pros

If you love interacting with customers then this would be a place for you. Customer engagement is one of the company's highest priorities, but they also grade you on it through customer surveys. Their new vision is clear and to the point: Easy, Expert, & Fair. My hope is that they continue with the progress they're making but be mindful of how they get it there and not add more workload and cut payroll.

Cons

As a Store Manager in a low volume store, the workload remains the same as if you were in a high volume store but with less people....the challenge....having the right people in the right place and all of them high performing. If they are not high performing, highly engaged team members, it WILL make your job in a low volume store a thousand times harder and more difficult, as it would probably anywhere. But when you take over your own store you never really know what your getting into until you get in there. If your willing and driven to overcome large obstacles in a fast paced environment, while facing rapid change and holding team members accountable...then this could be the place for you.

Advice to Management

Ensure that your stores are staffed properly and a succession plan is in place. Ensure they are being given the payroll they need to run their stores efficiently and give realistic payroll for completing large projects that are out of the daily grind.

Other Employee Reviews for Toys "R" Us

  1. "Good Job depending on the store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Homestead, FL
    Current Employee - Assistant Store Manager in Homestead, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toys "R" Us full-time (More than 5 years)

    Pros

    Average about 45-50 hrs of work a week out of season, not bad for a manager role in retail.

    Cons

    Seasons (Oct-Dec) are abusive working up to 90 hrs.
    Some low volume stores are hell. The manager is the cashier, janitor, sales floor team member.


  2. "Pretty Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pricing Coordinator in Escondido, CA
    Former Employee - Pricing Coordinator in Escondido, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toys "R" Us full-time (More than 3 years)

    Pros

    +Hey, it's money
    +Considering it's retail it will build your people skills
    +Discounts

    Cons

    - Horrible management
    -Weird schedules with no flexibility
    - Very low wages
    -Bad vibes with everyone

There are newer employer reviews for Toys "R" Us
There are newer employer reviews for Toys "R" Us

See Most Recent

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