Trader Joe's - Some stores need to get back in line with the "Big Picture" | Glassdoor
There are newer employer reviews for Trader Joe's
There are newer employer reviews for Trader Joe's

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Helpful (14)

"Some stores need to get back in line with the "Big Picture""

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mate (Assistant Manager)
Current Employee - Mate (Assistant Manager)
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at Trader Joe's full-time (More than 3 years)

Pros

Overall, a pretty great company. Awesome Medical/Dental/Vision/Retirement benefits, including chiropractic/physical therapy and mental health benefits, really terrific core values and culture (see note in Cons below). There are differences between working as a part-time Crew Member and working as a manager of course, but at all levels the compensation is pretty good for what you do. Excellent raise structure for part-time employees. A 10% discount on your shopping and lots of free coffee/snacks while you work is pretty nice, too.

Cons

As a crew member --
As with any hourly job, you are given hours based on your availability and the store's needs. If you have open availability, and a busy store, working close to 40 hours a week and making a living is no problem. If you have limited availability, or your store has off/on busy seasons, the income may not be as steady or reliable.
Also, the work can be very physical, and the high service expectations of our customers can be exhausting.

As a manager --
Pretty much totally exhausting all the time. 10+ hour days on a rotating schedule or not, each store is different. Working both closing shifts (until or after midnight) and opening shifts (starting at 4 or 5am) in the same week is normal practice. You are given a LOT of responsibilities, but the responsibilities themselves are not the problem. it's more so that you are expected to fulfill them regardless of the normal rhythm of the store and the 100 other tasks you need to accomplish in a given shift. The better managers will delegate most of those tasks out, but often, there is no opportunity due to tight staffing and increasingly tighter hourly production/payroll goals. A lot of this is dependent on your Captain (Store Manager). There are some opportunities for movement/transfer if you are really at odds with your Captain, but not many, and for any move you need your Captain's approval. Great Captains fight to develop other great Captains -- they encourage forward/out-of-the-box thinking and reward performance. Less stellar Captains will want you to do everything their ways, and might ignore or even reprimand ideas/practices that are different. It can be hard to keep your head up and stay positive in that kind of environment, and even harder to be convincingly excited and happy to be at work everyday, which of course is the expectation.

Advice to Management

The company has really awesome and rewarding ideals and store culture, but even if a store's Crew and Management are all on board, the Captain can prevent some of these ideals from being the store's reality. Remember to practice what the company preaches, at all levels. As for upper-upper management (Regionals and Office Team), please keep trying for consistency across the stores, which means keeping the same kind of eyes on the store Captains as the Captains keep on the Crew and Mates/Merchants and holding them accountable to the same standards/policies when something isn't in line with the company's vision.

Other Employee Reviews for Trader Joe's

  1. Helpful (11)

    "One of the worst experiences of my life, Run as fast as you can."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Cambridge, MA
    Current Employee - Crew Member in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trader Joe's full-time (More than 5 years)

    Pros

    Excellent benefits and good selection of food.

    Cons

    I had been working at the cambridge location. Our store was really happy until a new captain came. The previous captain was very well liked. Management participates in bullying its crew members to the point of harassment. Managers will lie and fabricate stories to fire or discipline you. Drawers suspiciously come short and crew members have been written up for it. When an investigation is conducted we have found that it was a mate and the captains error. Crews who complain about work conditions, food safety are targeted for discipline. I have watched crew members being followed by sometimes up to three mates. Certain employees never have to go on Register, usually the ones who have orders. Discrimination against gays and disabled. So far our store has several lawsuits under this new management. Expect to be worked to the point of injury and be treated like an outcast when that happens. I can't believe that a grocery store could be full of politics, cattiness and unethical business practices. Good benefits are not worth the constant stress you under.
    Do yourself a favor go work at Dunkin Donuts.

    Advice to Management

    Really look at your upstream reviews. Certain Captains and Mates need to be fired. You pay your Captains too much money for the job they do. Bonuses should be limited for upper management. People deserve to be respected at work.


  2. "The best quality product and cheaper price than Whole Food Market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Crew Member in Darien, CT
    Current Employee - Part-time Crew Member in Darien, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Trader Joe's part-time (More than a year)

    Pros

    Company have good product, and friendly,customer very happy to shopping in Trader Joe's

    Cons

    Time schedule too flexible, if they have 3 shiff permanent working hour much better than now.

    Advice to Management

    Choose team leader or supervisor candidates should be self discipline and help all team member if they couldn't achieve performance/ productivity improvement,not just talking nonsence or talking at back to the crew member.


There are newer employer reviews for Trader Joe's
There are newer employer reviews for Trader Joe's

See Most Recent

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