TransUnion - TransUnion Interactive | Glassdoor
There are newer employer reviews for TransUnion
There are newer employer reviews for TransUnion

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"TransUnion Interactive"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Major Account Executive in Chicago, IL
Former Employee - Major Account Executive in Chicago, IL
Recommends
Positive Outlook
Disapproves of CEO

I worked at TransUnion full-time (More than 5 years)

Pros

Some good coworkers, excellent salary, ability to work on multiple projects and travel to visit clients. The office is well located in the loop and the work/life balance is great.

Cons

Poor management, poor internal communication. Office is outdated desperately in need of new cubes and conference rooms. Overall, company is a bit on the old and non-innovative side.

Other Employee Reviews for TransUnion

  1. "Great coworkers, great compensation, sometimes stressful environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid Level Manager in Austin, TX
    Current Employee - Mid Level Manager in Austin, TX
    Recommends
    Positive Outlook

    I have been working at TransUnion full-time (More than 5 years)

    Pros

    The company does its best to hire only people with a very good attitude and aptitude level, the team is among the best I've ever worked with.
    The technology is very interesting, all home grown, and the product delivers tangible value and generates a lot of revenue.
    The core values of the company make it really easy to provide good customer service, you never feel like you're lying to your customers or trying to screw them over.
    Almost all of the key team members have been here at least 5 years, so there's a lot of stability and continuity in the key knowledge centers throughout the company.
    There's been a strong focus on promoting from within over the past 12 months.
    Work life balance is great.
    Compensation is really great.

    Cons

    The customer is number one, so if something happens that hurts a customer, it can be stressful to report that to senior management. Also, day to day customer requests can derail long-term strategic plans.
    eScan has been experiencing a transition from a "startup" to a "midsize" company for a couple years now with mixed success.
    Because all the technology is homegrown and because the company still has a startup feel, there's not a ton of documentation so it can be hard to get the information you need to do your job well unless you're the kind of person who enjoys figuring it out for yourself.
    There need to be more tools for employees.

    Advice to Management

    Do your best to keep focusing on long term strategic initiatives that are in the best interest of the company. Spend more resources on solutions that make your employees jobs easier.


  2. Helpful (1)

    "No idea about healthcare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Charlotte, NC
    Former Employee - Analyst in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TransUnion full-time (More than 3 years)

    Pros

    Its a large, relatively stable company. You won't be fired, even if you are not that productive or useful. Parts of the company are real moneymakers, so even with constant poor decisions the company will stay afloat.

    You can find great coworkers and the occasional good performer that gets it.

    Cons

    Wow. Where to start.

    HealthCare - TU now dabbles in healthcare, but has very limited grasp of the market. Their decisions and focuses are confusing and almost mind numbing. If you have a good grasp of the current marketplace, correct pricing, correct expectations, and what is important, then prepare to be frustrated.

    Acquisitions - if they buy you, get ready to grind to a halt with red tape, policies and procedures, and generally messing up your stuff. Client satisfaction will go down, prices will go up, and you will have to constantly explain how your stuff (used to) work.

    Outsourcing - sending client calls to India, and outsourcing development...yes, these are good strategies.

    Limited upward mobility. If you don't play politics and fluff the right way, you're not moving up. You won't even get interviewed or a courtesy chat if you apply. The job can sit open for months, almost a year - and you won't hear anything.

    Management - lots of consulting background types. Not the dive in, get your hands dirty, understand things consultant (do those exist?). Everyone's been around some consulting company for a decade or so, and this is their chance to cash in and sit back. So you will not get active minds or hard workers at this level.

    Input - not appreciated. Try to use your expertise, effect some improvement or better direction, or even try to stave off the impending disasters and client atrophy - and you will be labeled as a negative presence offering too much resistance. Take your resistance somewhere else - and make more money in a better environment! Win-win!

    Overall TU is something of a throwback...their outlook is some combination of decades from the 50s to the 90s. Bonus is limited to management or above. Pay rate for senior management is huge, but anything lower will be sub-par. Everything is about process and red tape. Innovation is not on the agenda. Other companies will be faster, smarter, and better - they will just buy the cheapest one.

    Truly a thrilling, fulfilling atmosphere.

    If you have the consulting background and want a fluffy job with lots of flying around and not much actual work, TU may work out well for you. If you want to be on the cutting edge, or within 100 miles of it....if you like being productive...if you want to have input and form a good connection...then TU is not for you.

    Advice to Management

    Listen to the experts you have on staff. If you are losing them at a ridiculous rate, LISTEN to them. Replacing functional staff with directors and fluff positions is not a successful strategy. Get some actual industry talent and experience to direct your product - not just one of the guys in house that went to the doctor recently. You have a huge foundation and some smart guys at the top, but the layers of fluff and glacial pace make your company immensely frustrating to actual productive, successful, awesome employees. That's why they leave in droves.

There are newer employer reviews for TransUnion
There are newer employer reviews for TransUnion

See Most Recent

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