Travel and Transport - Relaxed. | Glassdoor
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"Relaxed."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Travel Agent in Fargo, ND
Former Employee - Travel Agent in Fargo, ND
Recommends
No opinion of CEO

Pros

Agent transaction expectations not as high as other TM companies.

Cons

Access to management poor at times for at-home agents.

Advice to Management

Provide more immediate feedback to staff.

Other Employee Reviews for Travel and Transport

  1. "Overall great company, great values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Travel and Transport full-time

    Pros

    Great company, good management. Willing yo work around your home life to create a balanced working environment.

    Cons

    Salary is not as high as other companies and health benefits are not great.

    Advice to Management

    Implement better program to keep your virtual agents connected to the company. Anything that happens at corporate does not extend to home agents.


  2. "Okay if you need a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Agent
    Current Employee - Corporate Travel Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Travel and Transport full-time (More than 8 years)

    Pros

    Insurance benefits
    ESOP
    401k/employer match
    Work from home opportunity
    Great hours/support from management/opportunity for advancement (with a big asterisk explained below)*

    Cons

    Insurance is insanely expensive

    The ESOP is held over your head all the times. "As employee owners..." is constantly thrown at you for all sorts of reasons and is used as some proof of how great the company is and how we should be kissing their feet.

    *Hours, coworkers and advancement opportunities are great.....if you are personal friends with your immediate managers. The sky's the limit! If you are not, you're going to have a bad time. You will be passed over for job advancement, you will get stuck with garbage hours despite seniority and adequate work. You will have a hard time getting time off. You will be worked to the bone while buddies of management will get to work on "special projects", hang out, get time off with no problems, will have supervisors bend over backwards to accomodate them. If you're not a special friend of the supervisors, expect a marginal raise and average review, regardless of how hard you work or not work.

    Verbal and written warnings come fast and furious. Training is abysmal in many areas, but you can be sure to get hours and hours of repetitive training on things you already know. The continuing trend of hiring brand new graduates from the in-house training program and dumbing down the systems to point and click is the future of this company, where the experienced, higher paid agents will be forced out by the cheaper labor.

    In the end, all the talk of caring, growth, employee development is a farce. You are a body on the phone and as long as you can work like a robot or a drone (and you're cozy with management) you'll do just fine.

    Advice to Management

    It would be great if management could try to remember what it's like to be an agent. And if you're going to treat agents like call center workers and cogs in a machine, stop getting people's hopes up with talks of mentoring, continued education and personal growth.

There are newer employer reviews for Travel and Transport
There are newer employer reviews for Travel and Transport

See Most Recent

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