TriZetto - Great products and great people, awful upper management | Glassdoor
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Helpful (6)

"Great products and great people, awful upper management"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Boston, MA
Current Employee - Anonymous Employee in Boston, MA
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at TriZetto full-time (More than 3 years)

Pros

There are some truly great people working in the trenches. Some of the products, like CareAdvance, have a chance to actually change how healthcare is provided in America, if they can get off the ground.

The Boston office's management has an understanding of work/life balance, and they have embraced the unlimited vacation policy as something that can help people not get burned out, unlike other offices.

Cons

Unfortunately, upper management turns over about every year or so, and direction changes allow the worst of the upper and middle managers to just go from one department to another, so nothing really actually changes. There's no translation between grandiose plans and actual execution. The new CEO seems to have a better sense of planning, but given how long anyone stays in charge, the board is likely to have someone new in within a year. The company is owned by a private equity firm that does not care about the actual products, only about how much they'll be able to sell Trizetto for when they decide to do that.

As a healthcare company, it has the absolute worst healthcare benefits package I've ever seen. Even the new packages announced for 2014 are bad, at an increase in premiums of between 7 and 24% depending on your salary and the type of plan. The new PPO option is a high deductible plan too.

Depending on where you work there may be lots of career opportunities or none. Basically, that means if you're in Denver, you can advance. If you're not, you won't.

There was a huge push to build a single culture under the previous CEO, but his methods involved taking the worst things from the corporate office (like dress code and restrictive policies on working from home) and making them mandatory everywhere.

Advice to Management

Buckle down, spend some money on your people, and create a strategy that can actually be executed, instead of chasing the next customer with a ton of money.

Other Employee Reviews for TriZetto

  1. Helpful (5)

    "Should never have joined, to start with!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager - QA in Denver, CO
    Former Employee - Manager - QA in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TriZetto full-time (Less than a year)

    Pros

    Its in Denver, and Denver is a great place...very scenic.

    Cons

    Senior management only talks, doesnt listen or act.
    Whatever senior management talks(including the CEO) they do not deliver upon.
    No process in place for anything.
    Whatever process is established, nobody follows
    if you know someone in senior management you will always get your way, even if its poles apart from the Right Way of doing things
    No value for people and what they bring to the table

    Advice to Management

    When you hire someone from the outside Real World, listen to the ideas he/she is bringing to the table and value them. Do not pretend to value them, and then show them the door just cos you wanna hold on to the underperforming folks that you've known for the last 15years.
    If you wanna set up a process for doing things right, do it as a team.
    Stand by your decisions. do not make a decision on a Monday, revisit it on a Wednesday, and again on the Friday and then follow the same loop again starting next Monday. Thats the reason nothing gets done and a robust working process is never set up.
    Your products were and still are good. But, the competition has caught up. If you wanna stay ahead then care for your people and listen to the things they are trying to do to make the product and the process better.


  2. Helpful (4)

    "Frequent reorganization is the norm here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Naperville, IL
    Current Employee - Analyst in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TriZetto full-time (More than 10 years)

    Pros

    -Unlimited PTO for salaried employees.
    -Great people to work with
    -casual dress
    -strong line of products
    -industry recognition of many Trizetto products
    -can enroll in benefit plans for your domestic partners

    Cons

    - unlimited PTO: having unlimited PTO is listed as a con simply because it is dictated by management and the job function. If you have no backup, it becomes difficult to impossible to get time off. Some are made to feel guilty for taking time off and even if you manage to get some time off, you have to be glued to your blackberry or take your company laptop with you to stay plugged in thus "why bother to take off?"
    - frequent reorganization: in the many years here, have watched the company go through multiple reorganizations in a year. Count on at least 2 per year minimum.
    - lousy bonus plan: the bonus plan is laid out annually however, we never make the numbers so count on little or no bonus. If you are new, negotiate your money up front because you won't see much more afterwards as raises are pretty sad as well, if you are lucky enough to get one.
    - crappy health insurance:for a healthcare software company, we have the worst plan with no choices and it is costly for a family to have coverage.
    - Training lacking: most training is high level so if you are not a self-starter that can learn on the fly or are not lucky enough to figure out how and where to seek information, you will not last long. It is a recipe for failure for many, even when you come in as an experienced person in your position.
    - no communication between business units, which adds to the lack of clear direction and focus as to what needs to be done. The focus seems to be on getting the next product release out without asking the end user what is needed, does the last one work or better yet, fix the current problems before coming up with some grand release that fixes nothing and causes more problems than it fixes.
    - way too many VP's and AVP's and above and not enough people to do the day-to-day work. Most of these "titled" individuals are not hands-on so they know nothing of how the day-to-day operations functions so they are basically making decisions in a vacuum.
    - HR is of no assistance with any real employee issues. You pray that you never have any. Most people who have had issues end up leaving the company for being "thrown under the bus" by inept Team Leads/Managers focused on covering their own butts rather than provide the necessary guidance and work as a "team" and no real assistance from HR. Feel that primary cause is having people in jobs/roles they are poorly suited for or improperly trained for.

    Advice to Management

    This company has so much potential. The CEO seems to be working in the right direction but rather than keep adding VP's & AVP's, perhaps consider bringing in someone with a background from a successful health plan. Flattening the number of AVP's and VPs that know/do nothing but appear as window dressing. Inter departmental job training leaves much to be desired and many feel left on their own to sink or swim. Finally, learn to respect your current employees and treat them as human beings. When you trust and respect them, they will be willing to go the extra mile for you and the clients.

There are newer employer reviews for TriZetto
There are newer employer reviews for TriZetto

See Most Recent

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