TriZetto - Way too many managers, yet no accountability | Glassdoor
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Helpful (8)

"Way too many managers, yet no accountability"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Boston, MA
Former Employee - Anonymous Employee in Boston, MA
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at TriZetto full-time (Less than a year)

Pros

They have an unlimited PTO policy.
There are no limitations put on working from home.

Cons

-The Boston office is incredibly disorganized and dysfunctional. Apparently they go through a re-org about once a year, or every 2 years at most. A prior CTO, who has since been fired, made the decree that the organization should be Agile, but in Boston it's almost as if the Management read a book on how to implement Agile and then did the opposite. The company took current employees and just told them that their job had suddenly changed. This means you have people in roles that they are not qualified for, and they don't even want to be in the role in the first place.
-The place is swimming in Managers. There are way too many Managers for the number of employees in the office. Most of them have no prior Management experience and it really shows. There is a complete inability to deal with any sort of conflict. If you have an issue with an employee who doesn't do their work, doesn't come to required meetings etc. you basically have no avenue to get that resolved because the person's Manager will be too scared to say anything negative to their direct report.
-The healthcare insurance offered through TriZetto, a healthcare IT company, is abysmal. It is the worst health insurance i have ever had and I was embarrassed every time I was at a doctor visit and had to present my health insurance card.
-The lack of accountability is laughable. People blatantly ignore deadlines, don't show up for important meetings, and ignore all processes, but they face no consequences for these behaviors. The Managers are not interested in dealing with conflict but in keeping the status quo.

Advice to Management

Hire experienced people and then listen to them when they tell you that major changes need to be made. When you put employees in roles that they are both inexperienced at and unqualified for, don't expect the organization to succeed.

Other Employee Reviews for TriZetto

  1. Helpful (6)

    "Great products and great people, awful upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TriZetto full-time (More than 3 years)

    Pros

    There are some truly great people working in the trenches. Some of the products, like CareAdvance, have a chance to actually change how healthcare is provided in America, if they can get off the ground.

    The Boston office's management has an understanding of work/life balance, and they have embraced the unlimited vacation policy as something that can help people not get burned out, unlike other offices.

    Cons

    Unfortunately, upper management turns over about every year or so, and direction changes allow the worst of the upper and middle managers to just go from one department to another, so nothing really actually changes. There's no translation between grandiose plans and actual execution. The new CEO seems to have a better sense of planning, but given how long anyone stays in charge, the board is likely to have someone new in within a year. The company is owned by a private equity firm that does not care about the actual products, only about how much they'll be able to sell Trizetto for when they decide to do that.

    As a healthcare company, it has the absolute worst healthcare benefits package I've ever seen. Even the new packages announced for 2014 are bad, at an increase in premiums of between 7 and 24% depending on your salary and the type of plan. The new PPO option is a high deductible plan too.

    Depending on where you work there may be lots of career opportunities or none. Basically, that means if you're in Denver, you can advance. If you're not, you won't.

    There was a huge push to build a single culture under the previous CEO, but his methods involved taking the worst things from the corporate office (like dress code and restrictive policies on working from home) and making them mandatory everywhere.

    Advice to Management

    Buckle down, spend some money on your people, and create a strategy that can actually be executed, instead of chasing the next customer with a ton of money.


  2. Helpful (5)

    "The Dish of Healthcare"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    N/A - there are none.

    Cons

    Well there are NO PROS!

    Advice to Management

    Stop hiring managers and executives from Dish.
    Appreciate your tactical employees.
    Do NOT call them and except them to work while they are sick, on vacation, etc.

There are newer employer reviews for TriZetto
There are newer employer reviews for TriZetto

See Most Recent

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