TripAdvisor - The Communications department is a mess | Glassdoor
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There are newer employer reviews for TripAdvisor

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Helpful (10)

"The Communications department is a mess"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - PR Manager
Former Employee - PR Manager
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at TripAdvisor full-time (More than a year)

Pros

- Well known brand
- Good employee perks, e.g. $250 yearly personal travel stipend

Cons

- Leadership is not focused on coaching, developing career paths, or skill building
- Environment can be stressful
- Everyone does administrative work - "all hands on deck"
- Coordinating over global time zones is difficult and often it takes days/weeks to receive an answer to a simple request
- Projects require several levels of red tape, approvals, edits. The "Speed Wins" mentality does not ring true here
- PR department has suffered a retention problem - 5 employees resigned in 12 months

Advice to Management

Hire a VP in the U.S. who has strong management experience and can be accessible to the team. Someone who can LEAD, not just execute. Hiring a new junior PR assistant to offload some of the administrative work wouldn't be a bad idea either.

Other Employee Reviews for TripAdvisor

  1. Helpful (1)

    "One of the best places to work in Ottawa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Ottawa, ON (Canada)
    Current Employee - Software Engineer in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    TripAdvisor has great profit sharing, great compensations in respect to the Ottawa market, and cool benefits like catered lunches and reembursal programs for transit. The office environment is medium sized, about 30 engineers and sports an open format, so you really get to know everyone. People are friendly and willing to help and generally, there isn't much people stepping on top of others, at least in engineering.

    Cons

    High expectations, sometimes stressful because release is weekly. Since this office is a virtual office, communicating with HQ and always being in the loop is a challenge. Things move very quickly at TripAdvisor.

    Advice to Management

    Decentralize the work so that communication does not pose as barrier. Would be nice to match some of the benefits that HQ gets, ie. gym, full weekly catering, and parking passes.


  2. "Customer Service Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Oxford, England (UK)
    Former Employee - Customer Service Advisor in Oxford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor (More than a year)

    Pros

    - good working atmosphere
    - very nice office in Oxford
    -decent pay

    Cons

    - difficult to advance within the company

    Advice to Management

    - do more internal careers programs

There are newer employer reviews for TripAdvisor
There are newer employer reviews for TripAdvisor

See Most Recent

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