TruGreen - KNOCK KNOCK!! | Glassdoor
There are newer employer reviews for TruGreen
There are newer employer reviews for TruGreen

See Most Recent

Helpful (1)

"KNOCK KNOCK!!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative in Plymouth, MA
Former Employee - Sales Representative in Plymouth, MA
Doesn't Recommend
No opinion of CEO

I worked at TruGreen full-time (More than a year)

Pros

you are outside on beautiful days. Nice co workers.

Cons

constantly harrassing customers on the phone. They call the same people over and over and over and over again. Constantly knocking on the same neighborhoods. Give some areas a little bit of a break!

Advice to Management

abide by the do not call list. Cut down on amount of sales reps. Rather than blast the market with unqualified employees who are under pricing every lawn, hire solid sales reps and pay well enough to retain them.

Other Employee Reviews for TruGreen

  1. Helpful (1)

    "Exactly what you expect from a call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lewisville, TX
    Former Employee - Sales Associate in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TruGreen full-time (Less than a year)

    Pros

    The training that I got from them was very well organized and I believe it prepared an individual for what they could expect from callers. Everything from how to overcome objections to doing a presentation and learning from top sales people helped me translate that to other careers. Pay structure while I was there was also very rewarding, but you make most of your money during the busy season, so prepare to work hard during the spring and early hours if they allow you to...usually if you are good.

    Cons

    Typical call center politics made me want to leave. The veterans didn't like the new guys coming in to take on the same amount of calls so they began tiering the amount of calls the rookies got which was unfair even though some of the rookies were closing as many as the vets were.

    Advice to Management

    It's nice to have the script and create a great presentation, but I believe you should give your sales personnel the opportunity to show a true sales personality and allow it to come out over the phone. Also, I found it weird that managers were making less than some of their sales team members were, that made no sense as to why anybody would want to move into a leadership role. Also, there should be an actual customer service line that the sales team can transfer calls to so that the sales people can focus on selling and the csrs focus on the customer. They also need to make sure that if we do transfer to the branch that there is at least somebody who would be able to help the customer out.


  2. Helpful (1)

    "Do not pay commissions on time. Poor/Late customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Indianapolis, IN
    Current Employee - Outside Sales Representative in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TruGreen full-time (Less than a year)

    Pros

    None that I can think of

    Cons

    Do not pay commissions on time or if at all. Customer service is horrific as people have to wait 4 and 5 weeks for treatment of their lawns. Horrible customer service as well as employee communication

    Advice to Management

    Fire all and start over because you have probably lost a ton of business in the midwest

There are newer employer reviews for TruGreen
There are newer employer reviews for TruGreen

See Most Recent

Work at TruGreen? Share Your Experiences

TruGreen
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or