TruGreen - Auditor/Customer Service Representative | Glassdoor
There are newer employer reviews for TruGreen
There are newer employer reviews for TruGreen

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Helpful (2)

"Auditor/Customer Service Representative"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Auditor in Memphis, TN
Former Employee - Sales Auditor in Memphis, TN
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at TruGreen full-time (More than 3 years)

Pros

Established company.
Learn a lot about lawncare & horticulture.
Enjoyed the people I worked with in the office.

Cons

Worked long hours on Saturday doing A/R collection & sale audit calls.
Every Fall they do "temporary" seasonal layoffs and only call selective employees to return the following year.
Customer retention was difficult and short lived.
At a desk and on the phone your entire day of work.
Yearly bonuses and advancement opportunity in either position is small.

Advice to Management

Customer classification/organization is needed badly for salesman. They call the same people every week trying to sell them the services. It puts a bad taste in possible future customers mouth because we are constantly bugging them to setup or upgrade service.

Other Employee Reviews for TruGreen

  1. "Unreasonable pressure to sell service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Orlando, FL
    Former Employee - Sales Representative in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TruGreen full-time (Less than a year)

    Pros

    Working Outside and meeting people

    Cons

    No continuity on the work day - managers call from the hip. Expected to knock on doors in the dusk/dark. They lay off sales people in the summer/fall

    Advice to Management

    use enough product to keep from having to retreat between services


  2. Helpful (1)

    "One of worst companies I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Waukesha, WI
    Current Employee - Sales Representative in Waukesha, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TruGreen (More than a year)

    Pros

    Still figuring that one out !

    Cons

    Absolute worst customer service within its industry

    No accountability

    Commision structure misleading and company NEVER details what commissions you are or aren't being paid for at any time

    This company hires under the premise that position is year round permanent position which is a lie! By August of 2013 the sales force was reduced to 6 from 36 in February. This is a a annual process

    Advice to Management

    Management is the major part of problem, Virtually hands off when it comes to OJT

There are newer employer reviews for TruGreen
There are newer employer reviews for TruGreen

See Most Recent

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