Trumpet Behavioral Health - dedicated client first work going on at the skills training/consultant levels, loses momentum with upper management | Glassdoor
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There are newer employer reviews for Trumpet Behavioral Health

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Helpful (8)

"dedicated client first work going on at the skills training/consultant levels, loses momentum with upper management"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends

Pros

+ working with a population of youth and young adults to create positive change in their lives as well as their families
+ experience behavioral work in a variety of settings: school, home, & community
+ opportunity to internally move up rather quickly
+ creative and collaborative work environment
+ flexible hours

Cons

+ disconnection between upper management's motivation to create revenue and the skills trainers' and consultants' motivation to create the best possible services to enrich the lives of those they directly work with
+ overworked salaried consultants being assigned too many clients than they can handle, burnout
+ huge revenue and business growth, but no raises
+ multiple field offices with completely different structures, lack of a streamlined model
+ uniform hourly wages that do not correlate to the cost of living in the area

Advice to Management

reevaluating your ability to be client first and profitable second would really increase the quality of care for all clients using TBH for services as well as the overall success of clients that would directly correlate to the increased positive image of TBH within the communities we work in and in turn lead to increased profitability in the end

Other Employee Reviews for Trumpet Behavioral Health

  1. Helpful (9)

    "The bottom line matters the most to senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    TBH has mostly built the company on word-of-mouth, and has been fairly successful in doing so. They are rapidly making a name for themselves among providers of services for children with autism.

    Cons

    The company has grown as a result of buying up smaller competitors. The owners are venture capitalists and are very focused on the bottom line. If you work for a division of the company that isn't as profitable, your job is in danger. As an employee, it's very hard to know if what you're being told about the future of the company is really true. Employees in my division were told (after the acquisition) that we would have more capital behind us and that everyone's jobs were safe. A few months later, layoffs began.

    The culture in my division changed dramatically after we were acquired by TBH. I noticed that there were a lot more closed doors and secrecy. And there was a lot less freedom to telecommute-everyone was required to be at their desks for 40 hours.

    A lot of times, the right hand didn't know what the left hand was doing. The corporate office in Pleasanton, CA was never good at communicating with other offices, which tended to cause problems with accounting and HR functions. Senior management had a general mistrust of employees, especially when it came to money.

    TBH has a good mission, which is to improve the lives of children with autism. But it has a festering problem with the way it treats its own employees.

    Advice to Management

    Senior management needs to be more approachable. Closed office doors for eight hours a day make you unapproachable. Before you continue to buy up other small companies, you need to fix your HR processes and work on creating a culture of trust. What you have right now is a culture of fear (everyone is worried about their job) and mistrust.


  2. Helpful (1)

    "Okay place to work part-time, not very great if you need hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Behavior Therapist in San Bruno, CA
    Current Employee - Behavior Therapist in San Bruno, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Trumpet Behavioral Health part-time (More than a year)

    Pros

    The families! - we work with amazing families that make every day enjoyable. It's rewarding. Never bored -- every day is different. Co-workers are awesome, friendly, and helpful.

    Cons

    As many others have expressed, scheduling has become a nightmare. It was a lot better when scheduling was done in house, but with their new centralized scheduling, it's been near impossible to get the hours you need. It's frustrating when you've been there a while and they're constantly hiring new therapists who are getting hours that you've been asking for. Communication within the local office is great, but any communication done with the centralized team is horrible! Don't even bother trying to get a response from them because the response will be weeks late if you manage to get a response at all. You are sometimes taken off a case with no warning (since new management). New hires are put on.. makes you feel like they're really more after the money because new hires are paid significantly less than some who have been there a while. So by swapping you out with a new hire, there's more in Trumpet's pocket. Not fair to the therapist and also not fair to the client.

    Advice to Management

    Bring back the local office teams. Trumpet used to be a fun place to work where you felt like you could learn, grow, and thrive. Now it feels like it's just another big business that cares more about profit than what's really best for the clients we serve.

There are newer employer reviews for Trumpet Behavioral Health
There are newer employer reviews for Trumpet Behavioral Health

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