Truphone - Well intended product with questionable US execution | Glassdoor
  1. Helpful (2)

    "Well intended product with questionable US execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Truphone

    Pros

    Innovative product and offering - supportive executive team in the UK - responsive to employee input and feedback. The founder is a brilliant man and makes you want to root for the companies success.

    Cons

    Poor approach to the US market. Some product shortcomings which seem to stem from T-Mobile dependency in the US.

    Advice to Management

    Take a more methodical approach and be realistic in timelines for achievement. The US is a large geography and Truphone is playing into a very small segment of users. Virtual coverage can be much more efficient than physical offices. Take a deep breath and go win business instead of trying to manufacture a business out of physical presence and aggressive employee population growth.

    Truphone2015-02-26
  1. "Cutting edge company with top notch employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truphone full-time for less than a year

    Pros

    Truly global company with people from all over the world working there. The company has a real commitment to innovation and moving the mobile industry forward. There are very dedicated and extremely bright people working at all levels of the company. Access to the executive team is available to everyone and they do a good job of keeping the global workforce plugged in.

    Cons

    The company has a very wide range of products which can lead to silo-ing of the business. Large elements of the company have no idea what other elements do or how their products fit in.

    Advice to Management

    Better organization of product and sales. There's a lot of overlap between the various sales and product teams without clear responsibilities for either side.

    Truphone2019-06-04
  2. Helpful (1)

    "Very strange office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone full-time for less than a year

    Pros

    Technology and solution is awesome - probably great to work for them in the UK.

    Cons

    Local management was a joke, very egotistical and cliquish. Hard to be a new employee there, actually enjoyed seeing the "tenured" managers get laid off.

    Advice to Management

    Don't bite the hands that feed the company, support them. And don't lie to sales about the potential commission to be made.

    Truphone2019-05-03

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