Tumi - Best and worst job at the same time | Glassdoor
There are newer employer reviews for Tumi
There are newer employer reviews for Tumi

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"Best and worst job at the same time"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Associate Manager
Former Employee - Associate Manager
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Tumi full-time (More than a year)

Pros

Not very busy, lots of opportunity to fine tune your selling skills. Provides a good opportunity for building a client base.

Cons

Very poor logistics, everything is disconnected. Upper management is very aggressive. Prefer to hire outside of company rather than promote from within. Communication is basically non-existent.

Advice to Management

Learn to better communicate with employees at all levels. Learn to appreciate the employees you already have.

Other Employee Reviews for Tumi

  1. Helpful (1)

    "Good company, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tumi full-time

    Pros

    High quality products
    Good training
    Good sales for some holidays

    Cons

    One Outlet in VA area needs more professional people working there.
    Some coworkers are very non respectful, yelling and threatening others, fighting because of sales, they do not know have a adult conversation to solve differences.

    Advice to Management

    Do not hire or re hire people with bad performance
    Listen advice
    Rules sales on the sales floor for all associates, it will avoid fights and abuses


  2. Helpful (3)

    "Paid for your boredom"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Tumi full-time (More than a year)

    Pros

    Healthy salary, Great discount, Amazing premium product line, Executives at the top seem passionate about the brand and the direction they would like to take the company.

    Cons

    You are literally paid to be bored out of your mind while calling everyone in the store a "client" meanwhile you are lucky to convert 5-10 out of 100 people walking into the stores. And forget about being respected by your "clients" as you are lucky if they respond back when greeting them.

    I understand the no discount policy but how is one to compete with third party retailers that discount on a fairly often basis? Either Tumi needs to put larger restrictions on its third party retailers or needs to understand that it is okay to discount a product that is marked up very high to begin with. Make the sale and make the guest yours for life versus allowing them to shop the competition and buy from them instead...oh but wait in the end they bought a Tumi piece so there is a win win for Tumi.

    As for localized management, take an interest in your store managers and store teams. It's okay to talk about more than just work....in a day where we work for people not for company's, it still bewilders me that "upper" management takes no interest in the field employees.

    Advice to Management

    Figure out how to manage the discounting from third party retailers in order to create less animosity from those that want the product but are okay with shopping the "competition". Take more effort in getting to know your retail teams and take a real interest in them if you want to have better staff retention. A little "How was your weekend?" goes a long way in keeping your teams wanting to perform for you.

There are newer employer reviews for Tumi
There are newer employer reviews for Tumi

See Most Recent

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