Twilio - Great company | Glassdoor
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    great products, culture, benefits, career track, stock, rapid growth means tons of opportunity, servant leadership, great CEOs, like my colleagues

    Cons

    growing pains, but you want to be at a growing company, not a shrinking one

    Twilio2019-08-29
  1. "Generally a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 3 years

    Pros

    The culture has been amazing and seems to be getting better!

    Cons

    People are working so fast and so hard, they sometimes forget to slow down and document for the future.

    Twilio2019-11-12
  2. Helpful (2)

    "Used to be Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 3 years

    Pros

    CEO Knows what he's doing, business-wise Support for Remote work (WFH for locals, fully remote for select positions)

    Cons

    Lots of growth and associated pain Current management has a very top-down mentality, dictating stuff that should be left to teams, treating team members as fungible commodities they can just move around on a chess board Trying to save money by focusing on very junior hires and hiring in places like Estonia and India (moratorium on US hiring). Focus on junior devs means senior devs have to spend all their time... mentoring and aren't able to be Individual Contributors, which is unsatisfying for many and leads to pretty crappy code

    Show More

    Advice to Management

    Hire senior people who know how to get stuff done, and then let them decide how to do it

    Twilio2019-11-08

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