U-Haul - okay company as long as you don't want to move up | Glassdoor

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There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

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Helpful (2)

"okay company as long as you don't want to move up"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I have been working at U-Haul part-time (More than a year)

Pros

nice manager, easy hours, customer service

Cons

mediocre pay, no advancement opportunities, policies not always followed

Advice to Management

Do something about the reservation guarantee..seems to be the most complained about area from customers. Needs to be better described to customers that a reservation is NOT a guarantee.
Also the U-box program is very difficult for customers AND employees to understand, and there is always problems with shipping time.

Other Employee Reviews for U-Haul

  1. Helpful (2)

    "Low pay, high expectations, flexible hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pomona, CA
    Current Employee - Customer Service Representative in Pomona, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than 3 years)

    Pros

    Very flexible scheduling, management respects you, welcoming environment to work in, and I've learned a lot from working at U-Haul. Now that I've finally earned my Bachelor's degree its time to move on.

    Cons

    High stress with relatively low pay compared to what's expected of you, basically everyone is hired as part-time, work weekends and holidays with no holiday pay. I earned $10.50 per hour busting my butt and running the entire center. Sometimes I worked 40-50 hours per week but since I'm technically "part-time" I don't get the benefits of full-time employees (paid holidays, sick and vacation pay)

    Advice to Management

    Don't be so cheap. We work hard and deserve full time positions


  2. "Great Until You Get Promoted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at U-Haul full-time (More than a year)

    Pros

    Good benefits and work atmosphere.

    Cons

    Lack of Training. It is assumed that if you do well in one position you will do well in another, but they will not train when you go into the next position. You're set up for failure.
     Upper management will not listen. When there's an issue, they do not get both sides of a story. They will automaticly take a manager's side.

    Advice to Management

    Train people when you promote them into a new position, especially if they were considered "a valuable employee" in their old position, and the new position is in a totally different area. They were valuable because they knew the job and will continue to be valuable when you train them in their new position.

There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

See Most Recent

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