U-Haul - okay company as long as you don't want to move up | Glassdoor
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There are newer employer reviews for U-Haul

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Helpful (2)

"okay company as long as you don't want to move up"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I have been working at U-Haul part-time (More than a year)

Pros

nice manager, easy hours, customer service

Cons

mediocre pay, no advancement opportunities, policies not always followed

Advice to Management

Do something about the reservation guarantee..seems to be the most complained about area from customers. Needs to be better described to customers that a reservation is NOT a guarantee.
Also the U-box program is very difficult for customers AND employees to understand, and there is always problems with shipping time.

Other Employee Reviews for U-Haul

  1. "Do as I say, not as you are payed to do!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AFM
    Former Employee - AFM
    Doesn't Recommend
    Negative Outlook

    I worked at U-Haul full-time (More than 8 years)

    Pros

    As long as you complete and enter info into system daily, no problem. Person I reported to did leave you alone, didn't bother you or call unless problem arouse.

    Cons

    Traffic manager would talk down to independent dealers on matters. Changed SOP daily to suite uhaul and not the general public, also told dealers to send UHAUL customers to competitors on a regular basis. After training dealers how to service customers correctly, traffic would tell them to do as they say.

    Advice to Management

    Put people in the right positions to ensure exisiting independent dealer customer base stays with UHAUL. DO NOTPUT A UHAUL INDEPENDENT DEALER ON EVERY CORNER, DON'T WORRY ABOUT THE NUMBER OF DEALERSHIPS IN ANY GIVEN TOWN JUST TO MAKE MC #s LOOK GOOD.


  2. Helpful (10)

    "GM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at U-Haul full-time

    Pros

    Lots of turnover = opportunity?

    Cons

    The rental equivalent of Wal-Mart -- rigorously anti-union (have shut down entire shop plantations over it). The payroll is absolutely embarrassing and ensures that the totality of things to be completed will never actually happen, which means that blame must be placed somewhere on the retail level. Center was given enough to payroll to run the entire operation with just me and a single counter person MOST OF THE TIME. At the time I was hired, I realized I was one of many, as 95% of the GMs in the entire region had not been there more than 10 months or so.
     If someone wants a hitch done you are supposed to drop everything and either the manager or counter person is expected to be able to do it. That's right, they will tell you to your face that anyone working there with zero mechanical experience will be held liable for the quality of the piece of steel they are often drilling in, and the wiring that they are splicing in to a customer's car. You will be given no mechanic at all, and be expected to actually maintain a fleet of 60something pieces of rental equipment with a series of part-timers making 10/hr.
     They expect you to "manage 30% of the time," the rest being regular old manual labor: cleaning trucks, working the counter, hooking up trailers, installing wiring on someone's personal vehicle. Trucks will regularly be gone for a month to get any kind of repair done because the off-site shop is absolutely swamped, at their own admittance. And if it goes there and something's not actually wrong then they will look at you, the mechanic-less manager, and act like it is your fault.
    They want to believe they are special and that it takes some kind of "special U-Haul person" to get in with their little game. This is really just another way of saying 'no one wants this job for a reason.' There is a reason why 7 different GMs were fired in 7 weeks.

    Advice to Management

    You are not special, and believing so is just a way of excusing yourself from that facts that are plain to see for the rest of society. They are laughing at you.

There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

See Most Recent

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