U-Haul - Working at U-Haul as Reservations Agent | Glassdoor
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There are newer employer reviews for U-Haul

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Helpful (3)

"Working at U-Haul as Reservations Agent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Center Sales and Reservations in Phoenix, AZ
Former Employee - Center Sales and Reservations in Phoenix, AZ
Recommends
Neutral Outlook
No opinion of CEO

I worked at U-Haul part-time (More than 3 years)

Pros

Mostly flexible schedule - opportunity to swap and drop shifts w/o manager approval as long as someone can cover you
Knowledge at your fingertips
Can easily double the base salary through bonuses. Awesome bonus program.
Most customers are nice
Co-workers are nice and helpful

Cons

Saying the same phrase repeatedly, for every phone call can get annoying.
Rude customers who make it difficult to want to help them
Customers who do not understand that there is a reservation process and a lot of questions are asked
You can receive coach's for small issues, which could be avoided if managers are more proactive in answering/assisting agents
Managers want the benefit of being placed in 1st place for sales but do not want to answer questions/guide agents.

Advice to Management

Do not encourage questions to be asked if they are not answered. In order to be an effective manager, you have to not only manage, but also guide employees. Yes, it's a simple job, but questions will arise and it would be great if they were answered.

Other Employee Reviews for U-Haul

  1. Helpful (2)

    "okay company as long as you don't want to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    nice manager, easy hours, customer service

    Cons

    mediocre pay, no advancement opportunities, policies not always followed

    Advice to Management

    Do something about the reservation guarantee..seems to be the most complained about area from customers. Needs to be better described to customers that a reservation is NOT a guarantee.
    Also the U-box program is very difficult for customers AND employees to understand, and there is always problems with shipping time.


  2. Helpful (2)

    "Low pay, high expectations, flexible hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pomona, CA
    Current Employee - Customer Service Representative in Pomona, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at U-Haul part-time (More than 3 years)

    Pros

    Very flexible scheduling, management respects you, welcoming environment to work in, and I've learned a lot from working at U-Haul. Now that I've finally earned my Bachelor's degree its time to move on.

    Cons

    High stress with relatively low pay compared to what's expected of you, basically everyone is hired as part-time, work weekends and holidays with no holiday pay. I earned $10.50 per hour busting my butt and running the entire center. Sometimes I worked 40-50 hours per week but since I'm technically "part-time" I don't get the benefits of full-time employees (paid holidays, sick and vacation pay)

    Advice to Management

    Don't be so cheap. We work hard and deserve full time positions

There are newer employer reviews for U-Haul
There are newer employer reviews for U-Haul

See Most Recent

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