U.S. Bank - Good Place to Work but work culture needs revamping. | Glassdoor
There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

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"Good Place to Work but work culture needs revamping."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Contact Center Personal Banker With Selling in Portland, OR
Current Employee - Contact Center Personal Banker With Selling in Portland, OR
Recommends
Neutral Outlook

I have been working at U.S. Bank part-time (More than 10 years)

Pros

Great Benefits, and steady employment.

Cons

Weak salary structure for employees.

Advice to Management

Too much emphasis on pushing banking problems over problem-solving customer financial problems.

Other Employee Reviews for U.S. Bank

  1. Helpful (1)

    "High expectation, low training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bowling Green, KY
    Former Employee - Customer Service Representative in Bowling Green, KY
    Recommends
    Positive Outlook

    I worked at U.S. Bank full-time (Less than a year)

    Pros

    Good pay. I started out 10.10 an hour. If you work the last shift, you get a 10% increase making it 11.11 an hour.
    Great coworkers. I seriously worked with amazing people.
    Most Fridays they cook lunch and you just pay a couple of dollars for a plate of food and a drink.
    The assistant managers were awesome to talk to.

    Cons

    Answering terrible customer's phone calls about their mortgage. I had an elderly woman scream obscenities at me because I had to put her on hold in order to call another department about her inquiry.
    People think they can say anything to you over the phone. Anything.
    I had very little training for all the things you need to know about in order to do your job. If you had trouble with a call, you could call the assist queue which consists of other senior reps that answer your questions. Most of them are nice but some make you feel like an idiot for asking a question. The entire month I was on the phone by myself, I had to call the assist queue with every call. Every.single.call. Angry customers do NOT want to be put on hold like that. Especially when they have several questions and it had to keep happening.
    Management aren't happy being there anymore than the reps are. They are kind of oblivious too.

    Advice to Management

    More training for new reps. It's hard enough to remember everything that was done in the few days of training but then when not everything is gone over...it makes for a very nervous and stressed new rep.


  2. "Slower pace bank but very cheap."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Coordinator in San Diego, CA
    Current Employee - Teller Coordinator in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Slower pace, easy job but a glorified teller.

    Cons

    Older teller programs and not enough tools to do our job. We only have one cash counter and it doesn't separate bills or identify counterfeit bills.


There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

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