U.S. Bank - It's a bank job...expectations should be met accordingly | Glassdoor
There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

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"It's a bank job...expectations should be met accordingly"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Teller in Vancouver, WA
Former Employee - Teller in Vancouver, WA
Recommends
Negative Outlook
Approves of CEO

I worked at U.S. Bank full-time (More than a year)

Pros

Great coworkers, managers who seem to really care about your success and wellbeing, paid holidays and never have to work late night hours. There's plenty of room for career growth if you like the work, and working in a banking environment allows for a better understanding of personal finance.

Cons

It's a sales job through and through. Customer assistance is expected and required (as it should be), but the most "successful" tellers are the ones who convince the most customers to get loans by talking to a banker. There's nothing wrong with this--banks have to make money, but retail banks located in less-frugal areas are at a significant advantage, as US Bank is very picky as to who they loan money to. Standing in a teller window for an entire workday can get extremely boring. Customers who don't know how to handle their own money can get very angry, sometimes even borderline violent. Robberies are more frequent than one would expect, and can be pretty scary.

Advice to Management

Tone down the "sales" aspect of the teller job, and let them focus their energy on assisting customers with everyday transactions.

Other Employee Reviews for U.S. Bank

  1. "Heavy Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Sumner, WA
    Current Employee - Teller in Sumner, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank part-time (More than a year)

    Pros

    Awesome team within the branch, loved everyone and the management. Never worked for a corporate company that cares so much about their employees

    Cons

    Managers are sooo competitive with sales, branch manager forget that they hired a person with no experience and expect you to make impossible sales turnovers.

    Advice to Management

    Be more lenient to the newbies, they don't know what the heck they are doing unlike the employees who were there for 3+ years.


  2. Helpful (2)

    "Branch Banker, turnover galore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Minneapolis, MN
    Former Employee - Universal Banker in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Decent benefits package, some more vacation days would be nice (10, including sick time) is just too few for branch employees. I was able to negotiate raises and was rewarded for my performance. Direction from management was clear and the focus/overall communication from the top down seemed very good.

    Cons

    Turnover, turnover, turnover. In my short tenure at a branch, I eventually became the most senior employee in the course of a year. This is the nature of the beast, as the pay is low and it's easier to replace you than you care to admit. Make yourself stand out and there are opportunities to move up.

    Advice to Management

    More vacation days.

There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

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