U.S. Bank - Payment solutions consultant | Glassdoor
There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

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"Payment solutions consultant"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

Work with good people and staff

Cons

Not enough training on new products. Communication needs to be better

Other Employee Reviews for U.S. Bank

  1. "Big banking is as greedy as everyone wants you to believe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - 24 Hour Call Center Personal Banker With Selling in Denver, CO
    Former Employee - 24 Hour Call Center Personal Banker With Selling in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Friendly co-workers, lots of training, management will work with you on any weaknesses, ok benifits and pay, lots of advancement opportunities

    Cons

    Goals often feel like moving targets that are influenced heavily by outside influences. Whenever management commends you for doing a goal job with one thing, they follow up with ten other things that could have been done better in the same sentence. Advancement opportunities are numerous however actually getting an interview or being considered for an opening usually feels impossible. Helping the customer, doing the right thing, making sure the customer trust the business, etc are all supposed to be priorities based on the companies so-called ethics however the reality is selling the customer new products takes precedence over actually helping them or solving their issues.

    Advice to Management

    Instead of centering all call-center incentives over sales, how about acknowledging bankers customer service skills once and awhile. While selling products creates the revenue that runs the bank, if you really cared about the customers and cared about keeping them as long term customer (as opposed to forcing them to remain customers through new products) things may be more in line with the business "ethics".


  2. "The call center has the potential to be great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Stable bank with a solid track record

    Cons

    poor HR policies make it difficult to manage properly

    Advice to Management

    Be ready for red tape when working at US Bank

There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

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