U.S. Bank - I like this employer | Glassdoor
There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

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"I like this employer"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Business Process Analyst in Minneapolis, MN
Current Employee - Senior Business Process Analyst in Minneapolis, MN
Recommends
Positive Outlook
Approves of CEO

I have been working at U.S. Bank full-time (More than 8 years)

Pros

Stable environment, good pay, and supportive supervisors.

Cons

Hard to get a leadership position.

Advice to Management

Add diversity to your top management.

Other Employee Reviews for U.S. Bank

  1. Helpful (2)

    "Not what I expected for being in a customer service position"

    StarStarStarStarStar
    Former Employee - Phone Banker in Saint Paul, MN
    Former Employee - Phone Banker in Saint Paul, MN
    Doesn't Recommend

    I worked at U.S. Bank full-time (Less than a year)

    Pros

    There is a training program in place that is quite comprehensive. If you come from a collection agency background, you will do well.

    Cons

    It's more geared toward selling customers products to meet your sales quota in order to earn more money than it is about true customer service.

    Advice to Management

    Let the phone bankers give customer service without a time frame to call limits, the customers will be more appreciative and the products will not be as hard to sell


  2. Helpful (1)

    "Poor Morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - SERVICE ADVISOR in Coeur d'Alene, ID
    Former Employee - SERVICE ADVISOR in Coeur d'Alene, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U.S. Bank full-time (More than 5 years)

    Pros

    Very organized, great coworkers and great supervisors.

    Cons

    Company sets conflicting goals which make it difficult (or nearly impossible) to reach all goals assigned. Work environment is more focused on call times than customer service quality. They will fire if call times are not good enough! Have been cheated out of raises due to timing "loopholes" more than once in the several years I have worked there. Probably the worst morale in a work place I have ever seen. Not particularly flexible with scheduling.

There are newer employer reviews for U.S. Bank
There are newer employer reviews for U.S. Bank

See Most Recent

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