U.S. Cellular - Exciting Learning Opportunity | Glassdoor
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Helpful (1)

"Exciting Learning Opportunity"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Interim Retail Sales Manager in Goldsboro, NC
Current Employee - Interim Retail Sales Manager in Goldsboro, NC
Recommends
No opinion of CEO

Pros

The Values and Behaviors of the D.O.
The stories and experiences in regard to winning customer service-a customer thanking us for our help.
The empowerment and freedom to make decisions to provide an effective customer experience.
Benefits w/pension plan, tuition- reimbursement
 good vacation time awarded
Market Leaders try to help morale and look out for us

Cons

pay is not the best (but not the worst)
hours- vacation blackouts
lack of incentives-for the non-sales support groups
no visibility of senior leadership except in the home area (chicago)

Advice to Management

Be more visible to all markets instead of a select few.
Don't be afraid to get the latest and greatest- Not meaning the i-phone, but look at a phone/device we can be exclusive on that is the best.
Raise data limits; Let the family plans with data share their data like they would minutes.
Get more input from store level for major changes such as Plan-grams, store hours, compensation. some of these decisions are very different by store, location, and markets.

Other Employee Reviews for U.S. Cellular

  1. Helpful (4)

    "Stressful - I have never worked at a place that i was this stressed at"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Alcoa, TN
    Former Employee - Sales Representative in Alcoa, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It has good Benefits - but they keep going up year after year

    Cons

    At the location i was at i felt belittled the last year I was there with the new management they brought in. I was never given any encourgement or support even with going through personal tragedy. I felt like you are suppose to get the sale no matter what the cost. You are told to be ethical but only if it benefits them. They backstab and talk to other associates about you. They let go of anyone who does not drink the kool-aid. The 5 step selling process is a joke- this is not a dating service. They are serious micromanagers that think they have to be called over every little thing which is fine for some people. If you are 10!!

    Advice to Management

    Get over yourself - you are just a puppet on a string. You need to value the talent that you have instead of trying to feel the store with people you think will be yes sir and no sir people. It is good that there is diversity in a store which used to be important. Now it is just a cookie cutter environment.


  2. Helpful (1)

    "Great associates, Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RWC in Summersville, WV
    Current Employee - RWC in Summersville, WV
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good pay and good benefits especially for my home market,
    I really work with a great team, management excluded
    Always knowing whats new in the wireless world.

    Cons

    Management shows favoritism, especially to the opposite sex
    No rewards for doing more than your share of the work load
    Sell, sell, sell, This is all I ever hear.
    No room for promotion unless you are one of the favorites.
    Having to pick up the slack for other associates that cannot do anything correctly.

    Advice to Management

    Do not base your leadership candidate choices on their good looks but rather the ability they have to do their jobs.

There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

See Most Recent

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