U.S. Cellular - Working at US Cellular has changed my life | Glassdoor
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There are newer employer reviews for U.S. Cellular

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Helpful (1)

"Working at US Cellular has changed my life"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Coach in Marion, IA
Current Employee - Customer Service Coach in Marion, IA
Recommends
Approves of CEO

Pros

Working for a company such as US Cellular brings new experiences and perspectives on a work environment. Everyone I work with shows passion towards a common goal. It is a place that is focused on behaviors not micromanaging numbers. It's a place where behaviors are coached to truly help individuals at all levels increase performance and overall help become a better person.

Cons

Working in a call center environment in general, one can find it somewhat challenging for particular time off, however that is the nature of the beast. At US Cellular the leader support does truly care and will do whatever possible to help another out. There are options as well, for example in customer service if you are not able to take benefit time, you can trade shifts with another associate. So really it is not a downside, it is just a challenge in the type of environment where customers need us.

Advice to Management

Continue what you do!

Other Employee Reviews for U.S. Cellular

  1. Helpful (1)

    "Political and fearful place of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Roanoke, VA
    Current Employee - Retail Store Manager in Roanoke, VA
    Doesn't Recommend
    Approves of CEO

    Pros

    Great pay
    Cool toys to play with as the technology changes frequently
    Customer Focused
    Co-workers normally work together as a team

    Cons

    Work/Life Balance
    Political establishment of Senior and Market Leaders
    Slow to react or adapt to market changes and challenges
    Fearful work environment
    Secretive and often manipulative

    Advice to Management

    Please listen to your front-line associates and their leaders. If there are challenges in the market, it is often NOT just a reflection of them. Market Leaders need to be evaluated with the same vigor as the customer facing leaders and associates. Turnover rate getting out of control? Look REAL deep into the cause......


  2. Helpful (1)

    "Exciting Learning Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interim Retail Sales Manager in Goldsboro, NC
    Current Employee - Interim Retail Sales Manager in Goldsboro, NC
    Recommends
    No opinion of CEO

    Pros

    The Values and Behaviors of the D.O.
    The stories and experiences in regard to winning customer service-a customer thanking us for our help.
    The empowerment and freedom to make decisions to provide an effective customer experience.
    Benefits w/pension plan, tuition- reimbursement
     good vacation time awarded
    Market Leaders try to help morale and look out for us

    Cons

    pay is not the best (but not the worst)
    hours- vacation blackouts
    lack of incentives-for the non-sales support groups
    no visibility of senior leadership except in the home area (chicago)

    Advice to Management

    Be more visible to all markets instead of a select few.
    Don't be afraid to get the latest and greatest- Not meaning the i-phone, but look at a phone/device we can be exclusive on that is the best.
    Raise data limits; Let the family plans with data share their data like they would minutes.
    Get more input from store level for major changes such as Plan-grams, store hours, compensation. some of these decisions are very different by store, location, and markets.

There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

See Most Recent

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