U.S. Cellular - Political and fearful place of employment | Glassdoor
There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

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Helpful (1)

"Political and fearful place of employment"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Store Manager in Roanoke, VA
Current Employee - Retail Store Manager in Roanoke, VA
Doesn't Recommend
Approves of CEO

Pros

Great pay
Cool toys to play with as the technology changes frequently
Customer Focused
Co-workers normally work together as a team

Cons

Work/Life Balance
Political establishment of Senior and Market Leaders
Slow to react or adapt to market changes and challenges
Fearful work environment
Secretive and often manipulative

Advice to Management

Please listen to your front-line associates and their leaders. If there are challenges in the market, it is often NOT just a reflection of them. Market Leaders need to be evaluated with the same vigor as the customer facing leaders and associates. Turnover rate getting out of control? Look REAL deep into the cause......

Other Employee Reviews for U.S. Cellular

  1. Helpful (1)

    "Exciting Learning Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interim Retail Sales Manager in Goldsboro, NC
    Current Employee - Interim Retail Sales Manager in Goldsboro, NC
    Recommends
    No opinion of CEO

    Pros

    The Values and Behaviors of the D.O.
    The stories and experiences in regard to winning customer service-a customer thanking us for our help.
    The empowerment and freedom to make decisions to provide an effective customer experience.
    Benefits w/pension plan, tuition- reimbursement
     good vacation time awarded
    Market Leaders try to help morale and look out for us

    Cons

    pay is not the best (but not the worst)
    hours- vacation blackouts
    lack of incentives-for the non-sales support groups
    no visibility of senior leadership except in the home area (chicago)

    Advice to Management

    Be more visible to all markets instead of a select few.
    Don't be afraid to get the latest and greatest- Not meaning the i-phone, but look at a phone/device we can be exclusive on that is the best.
    Raise data limits; Let the family plans with data share their data like they would minutes.
    Get more input from store level for major changes such as Plan-grams, store hours, compensation. some of these decisions are very different by store, location, and markets.


  2. Helpful (4)

    "Stressful - I have never worked at a place that i was this stressed at"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Alcoa, TN
    Former Employee - Sales Representative in Alcoa, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It has good Benefits - but they keep going up year after year

    Cons

    At the location i was at i felt belittled the last year I was there with the new management they brought in. I was never given any encourgement or support even with going through personal tragedy. I felt like you are suppose to get the sale no matter what the cost. You are told to be ethical but only if it benefits them. They backstab and talk to other associates about you. They let go of anyone who does not drink the kool-aid. The 5 step selling process is a joke- this is not a dating service. They are serious micromanagers that think they have to be called over every little thing which is fine for some people. If you are 10!!

    Advice to Management

    Get over yourself - you are just a puppet on a string. You need to value the talent that you have instead of trying to feel the store with people you think will be yes sir and no sir people. It is good that there is diversity in a store which used to be important. Now it is just a cookie cutter environment.

There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

See Most Recent

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