U.S. Cellular - What happened to the U.S. Cellular which focused on empowering their employees? | Glassdoor
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There are newer employer reviews for U.S. Cellular

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"What happened to the U.S. Cellular which focused on empowering their employees?"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Human Resources in Chicago, IL
Former Employee - Human Resources in Chicago, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at U.S. Cellular full-time (More than 3 years)

Pros

Best customer focus I've seen!

Cons

They don't protect their leaders. If an accusation arises, they immediately back the Associate, not the Leader. What happens a few months down the line...they terminate all employees who are included in the accusation. Of course, the termination is tied to Associate performance. What a shame!

Advice to Management

Starting from the CEO, she needs to go into the trenches with the Sales Managers. She has hired most of her support team from her previous employers to work with her. Now she needs to go solo to truly understand the pain points of the organization. The focus of terminations should not be on the Sales Managers...look at your Directors and Area Managers. They aren't engaged with developing their leaders. They are order takers and hold pretty harsh conversations telling their leaders what to do instead of showing. Here's the issue...they rarely hire from the outside, mostly promote from within. If they're going to promote from within, the future and current leaders MUST have professional sales training--outside of the company. What you're doing is not working. Recommitting to the D.O. was implemented way too late, although a nice gesture.

Other Employee Reviews for U.S. Cellular

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Owasso, OK
    Former Employee - Retail Wireless Consultant in Owasso, OK
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Cellular full-time (More than 5 years)

    Pros

    Great culture, awesome benefits, vacations, personal time and sick days; good money to be made in retail channel

    Cons

    Favoritism with some employees, poor management decisions and they want you to sell like you are a robot

    Advice to Management

    Support and believe the employees who has been there longer


  2. "Accountant - Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Chicago, IL
    Current Employee - Accountant in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (More than 3 years)

    Pros

    The company provides good benefits.

    Cons

    Accounting is working long hours and workload is growing.

There are newer employer reviews for U.S. Cellular
There are newer employer reviews for U.S. Cellular

See Most Recent

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